Morris Columbus Travel HQ of Salt Lake City

"Did we make it to our destination? Yes. Were there bumps along the way that could have easily been avoided? Yes. Unfortunately, I wouldn’t utilize this travel agency for future trips. Our agent Rayleen displayed poor communications skills and lacked in providing exceptional customer care."

"Karen Johnson in the Salt Lake City office provided me personal knowledge of the different vacation packages. Very impressed. Hugh Watt"

"Valree Lowe went WAY beyond the call of duty on March 20,2023. Delta had canceled the flight to Hawaii at the last minute of the day, not only did she stay on the phone with the delta vacation people, trying to get the problem fixed, but she kept me in the loop well after the office was closed. She is a great person to have on your side. I will definitely go through her again"

"Had to work with 2 different travel agents for one cruise through Royal Caribbean. The first one would take weeks to respond to any questions and never had a correct answer about how much we paid or how much we owed. She never gave us a solid answer about anything we asked and then would give us answer that maybe if we worked in the industry we would understand but just being a regular person, we had no clue. The second person somehow found us a cheaper room on the same cruise. Almost $1,000 cheaper, which was great. However, she also didn't get us the correct final amount till 20 days before our cruise. We knew we had paid all of it but they thought we still owed $1,400. They also did not give us our $200 credit we were promised. I emailed 3 separate times about it before I got an answer of "oh, we will add it to your cruise but since it's paid off, it will now be an on board credit" (We've already bought everything so really that doesn't help us at this point.) I understand Covid made things challenging but we will NEVER use Morris Murdock ever again."

"Excellent experiences. My wife and I planned an anniversary trip to the Baltic Sea, and we had never been on a cruise before. We had loads of questions, and our travel agent, Kathy Hirst, was willing to answer every one of them -- thoroughly and quickly. She found several itinerary options for us, and gave great recommendations on activities in each port. She gave us insider information about each of the ports, which was just fantastic."