Ascension St. John Urgent Care Utica

"The experience itself at the clinic was great- everyone was really nice and efficient. But the nurse forgot to put in my prescription and I had to call to remind them to put it in- it took 2 days to get filled. They also sent it to the wrong pharmacy."

"The staff acted extremely unprofessional during my visit, I don’t like going to the doctor ever because if it’s not for an emergency it’s usually because of something embarrassing. The front desk had no discretion for privacy and tried to pry a reason for my visit out of me before giving me paper work that answered the exact same questions, which I found odd, after filling out the paper work I noticed one of the girls laughing behind the desk after mentioning that she had entered the paperwork in (I was the only person in the waiting room that had just turned in paperwork). Upon making eye contact with her she immediately straightened up. If that wasn’t bad enough the first nurse that I talked to tried to get an understanding of what I was visiting for and I explained what was going on and that I had not sought treatment for some time because I felt embarrassed. She then confirmed my thoughts by saying “yea that’s pretty embarrassing” I’m never going here again and I am exaggerating in no way when I say this is the worst medical experience I have ever had."

"My experience was very unpleasant. I did not feel respected, heard, or well communicated with by the nurse practitioner that treated me. She did not seem to be fully competent regarding my concern which is understandable; everyone can’t know everything about everything. However, engaging in dialogue with me as opposed to just taking action without communicating could have potentially changed the course of treatment or at least my personal experience. As a patient I showed up expecting to find resolution, not be treated like I don’t know what I’m talking about or that I’m in a power struggle to be listened to. I didn’t expect to be told to “stop interrupting me and let me finish” as I’m trying to express my concerns about the treatment I was receiving & the potential outcome. I can’t remember the last time I’d been that angry. I did call in a couple of days later to express my concerns."

"Be warned, even if this urgent care is in your insurance network there are doctors working here who may not be. I was responsible for $130 for my 5 minute visit because the doctor who saw me wasn't covered by Blue Cross/Blue shield. Make sure you ask the doctor who helps you if they are within your insurance network, as they will not tell you. The staff is friendly and helpful otherwise."

"I had a very good experience here. The front-desk staff were very professional and made me feel at ease. The nurses, technicians, and provider were all easy to talk to and took time to understand my concerns. I plan to return if I need an urgent care in the future."