American Toyota Albuquerque Parts Department 5995 Alameda Boulevard Northeast, Albuquerque, NM 87113

"Appointment at 9AM for an oil change, car was not ready until 5:30. I came in from out of town to get an oil change and fluid check. I didn’t hear anything and finally called around 2:00 to check in. They told me that they hadn’t started on my car yet. Called multiple times between 4:00 and 5:00 but no one answered and I had to leave voicemails. Finally got a call back at 5:30 that it was ready and they were closing at 6:00. I was told they were short handed and only did an oil change without additional checks. No apologies or anything… on top of the time to drive from Taos I also waited around 8 hours for a basic oil change. I wanted the knowledgeable techs from the dealership to do a safety inspection…. Total waste of a day and my time. Not even an “I’m sorry” or any other updates all day long. Horrible customer service"

"Always great service for the last almost 20 yrs that I've been getting my vehicles serviced here and purchased here. Top notch VIP service every time. I'll be moving away and hope that I can find another dealership that comes even close to this level of service. Always fair, honest and excellent customer service."

"Excellent service from the parts department. I inquired online on three OEM parts for my 4Runner that is on national backorder. Within 20 minutes I received a response from Wyatt and Ernie. Although American Toyota do not have them in stock, I was provided a list of nearby dealers that do show them in stock. I was able to find the parts I need. Thanks again for the professionalism and courtesy in helping me out."

"I had a wonderful experience buying a new vehicle from the dealers at Toyota of Albuquerque! They made the hard parts go by as painless as possible and tended to every question or concern! Highly recommend their service when looking for a Toyota in New Mexico!"

"Took my vehicle in for a airbag recall. They gave me a free inspection letting me know what work needs to be done which I greatly appreciate. and even paid for my Uber ride from and back to the dealership while the fixed the airbag recall. I would definitely recommend this dealership"