Pep Boys,

4311 Montaño Rd NW, Albuquerque, NM 87120, United States

"I was having issues with my brakes. Pep Boys took the time to show me what was wrong. They explained my options. The service provided was fast and efficient."

"I personally did not have a good experience. I took my car here a couple of months ago because my brake pads were worn out. Prior to going in, I had already done some research on how much new brake pads would cost ($300-$500). When I went in, they inspected my car of course. It was a Hispanic male and a white male. When I asked what they thought it would be for a quote to fix it, immediately the white male told me it was going to cost about $800. In the same breath, the Hispanic male told me $500. When I asked if it was closer to the $500 cost, the white male told me that’s how much a new car payment was anyway so $800 was not that bad… I personally wouldn’t have an $800 car note but alright. Shortly after, my husband came to the shop and had it squared away. It really only cost me a little over $500 due to being military. They got it done quick but honestly, do NOT go here if you are a woman on your own. It was clear that of the two, one of them was trying to take advantage of me."

"Do not go here if you are fixing any type of issue on your car. They charged me triple the price for a part they stated would fix the issue , which it didn't . Then they attempted to sell me another part and up sold it by $300 (I found it else where ) and informed me would charge me $1000 because the labor was extensive . Ended up taking it somewhere else and they stated to fix that part was very easy and only took less than 30 min. On top of that I had a coupon and they refused to honor and stated I would need to have another service done . Save your money and time . Do not trust them."

"Had a scheduled appointment last month to do a tire rotation and as we were driving in to take our vehicle 2 1/2 hours away we were given a call letting us know the computer was overbooking appointments and asked us if we can leave our vehicle. We told there we were not able to leave my car with them therefore they canceled our appointment. We rescheduled another appointment yesterday and again my husband drove 2 1/2 hours to be there at 11:30. Got there on time and he waited 2 1/2 hours for someone to tell him that they were not going to be able to get my vehicle to do a simple tire rotation. My tire also has a slow leak which they are not able to find the last time and continues to leak till this day. Therefore, they canceled our appointment again, let him leave without offering to put air in the tire. Why make appointments when they end up canceling them."

"Very helpful staff. I called late in the day after an unexpected trip into town and they squeezed me in for an oil change. I appreciated the friendly and timely service. The location itself was clean. Would definitely visit again."