Firestone Complete Auto Care 4601 Central Avenue Northeast, Albuquerque, NM 87108

"Needed brake service. Was told my brakes were “like brand new” upon their inspection despite having 190000 + miles on them and that pulling and vibration from braking from hwy speeds to 40 mph could be tires out of balance or a caliper issue, too soon to tell. Had brakes serviced elswhere, rotors worn 70%, warped and worn pads with 1cracked. They replaced and braking is great. These guys are lazy and dangerous."

"Great service great staff. Management always does follow ups and makes sure customers always leave happy and satisfied!"

"AVOID. I bought a used van that was running fairly well with a *slightly* rough idle (drove it all the way from TorC no problem), and the ac was intermittent. I took it here and they charged me $1500 to replace an o2 sensor and recharge the ac without fixing either of the problems (they charged $100 just to hook up the OBD2!) and it came back barely running. It now stalls often and has very little power on acceleration. Do not go here, like most shops in this town it is run by criminals."

"Stay away from this predatory establishment !! My friend a single woman who came in to have her punctured tire with the screw still embedded in it, fixed. She could still drive with the tire on, which was just slowly leaking .She was told that the tire can’t be fixed because the puncture is too close to the sidewall. The remedy suggested was to replace the tire in which case I would need to buy 2 tires, app. $400.00 total. Luckily She left and after sending picture of the tire to her mechanic friend she was assured that the puncture repair is a very routine fix. Yesterday she got the tire fixed at another establishment where she was treated with dignity, courtesy and respect and she got her tire fixed. The bill was $20.00 for the repair and $21.00 for new lug nuts. AVOID THIS PLACE !! AVOID GETTING RIPPED OFF!"

"Staff were polite. However, the mileage warranty sold with tires needs to be more transparent and explained correctly. Different staff explained different ideas about how the warranty works. It's important to know the mileage warranty does not in fact cover the mileage named as part of the warranty, does not cover the full cost of the replacement tire, and also requires several maintenance loophole requirements which make it, in large part, unusable."