Pep Boys 4523 Central Avenue Northwest, Albuquerque, NM 87105

"I recently took in my car to replace my front and back brakes. I knew there was an issue with my drivers back break. I dropped off my car at 8am and by noon time they called me and informed me of the problem. My car was ready that same day. I've used Pepboys services for many years because I trust them. I want to say "Thank You" to all the Mechanic Workers and to Bryan who explained everything in detail before they started the work. Have a good day! Keep up the outstanding work."

"I had a 0830 appointment on 2/18/2024. I got to the Pep boys at 0800 to keep my appointment. I waited 1.5 hours and no one personal were there to open the store. I drove 40 miles for nothing. I give this location no stars at all. Never again will work with this location. I didn't even receive a phone call from this location. Lousy store."

"I am not a new customer to Pep boys and they never cease to amaze me! From customer satisfaction to reception to feeling out order forms. And yet I was well taken care of by two of the best guys you Pep boys have: Brian and Marcos. Thank you definitely recommend."

"There's not enough room in this box for the overall satisfaction and words that I can sabout these people. Carlos was number one excellent service. I will recommend and be there for my full services. Thank you for having somebody like this that you can trust immediately. And give your faith and know that you will get the honesty we deserve."

"Jorge at the 5651 San Mateo store is the worst representative for Pep Boys. I had a confirmed appointment (069646092657). He said I was not in the system and there’s nothing he can do for me wanted me to walk away saying it might be another store. after confirming it was the correct store I asked to speak with the manager, he said he wasn’t in and didn’t feel like he should be bothered.Absolutely worst customer service ever I’ve been going to Pep Boys for over 10 years, and I will never go back. My next step is to contact Scott Collette as CEO."