Walgreens

"I've been getting my families meds here for years. Usually very nice. Today, was treated very rudely on the phone. They need to be trained for phone orders. Just because you can't be face to face, you still need to be professional."

"Had to take a loved one to the doctor. They were prescribed some meds. Knowing it takes awhile to process everything we waited about two hours before going to Walgreens. Part of the wait time was spent on the opposite side of town getting an e ray and they took their sweet time as per usual with medical professionals.We went thru the drive thru and were informed they had just barely received the prescription and it would take twenty minutes. We drove away found something to eat. Came back and were told the prescription still wasn't ready give them ten minutes. We went to the grocery store and picked up a few items before returning to the Walgreens drive thru. They informed us that they had filled the prescription in a city five hours away and could have it for us the next day or they could fill it where we were in thirty minutes. . We decided to wait the half an hour. We waited fourth five minutes and returned to be told it would take another ten minutes. We went and got some fuel on the car and came back. Finally our prescription was ready. 21 pills in a small bottle totaling less then $4. Half the day wasted, several trips to Walgreens and there was really no explanation, no apologies for wasting half a day. Do yourself a favor and choose somewhere else to have your prescription filled. Complete lack of customer service, lack of competent employees and a waste of time. This entire time someone was in in pain and stuck riding around in a car instead of taking some meds and recovering."

"I thought it was just my experience, but looking at other reviews I can only confirm one thing: the drive-thru pharmacy service is AWFUL. This is the second time that I’ve had a bad encounter with the same lady (I didn’t pay attention to her name). Today, I had to pick up a prescription for my baby and she took forever just to tell me they were out of it and I needed to wait until Monday (how can someone tell a parent of a sick baby to wait? Idk) or that I needed to call other pharmacies to see if they had it so they could transfer the prescription to them. I was not satisfied with that cause normally in those cases pharmacies try to give you a solution. They call other pharmacies or something. Anyways, I went to the Mt Rushmore location and they were also out of it BUT the lady was very understanding and called to the Lacrosse location and asked if the medicine was in stock, she gave the other person my son’s order # and told me I could go pick it up from there, it only took her about 2 minutes to do that. It’s a shame because I live on the west side so I always use this location for everything I need, but after today I would probably switch pharmacies. And it’s not about just one costumer, it’s about the reputation that this store will keep getting if things like this keep happening."

"I have never had a problem with the grocery portion of the store. However, tonight I dropped off a much needed Rx in person. I was informed upon dropping off the physical prescription, it would be ready inside one hour. We returned one hour later to pick up the prescription. At which time we found the prescription had not been filled because they had tried to run it through my old employers insurance, so of course it did not work. I did not receive a phone call. No notification that they were not going to fill it. They did however put a rush on it and have it ready within 20 minutes. At the time I paid, I inquired as to why they had not called. The pharmacist said (on my mother I am not lying), "We cannot call everyone here. Unfortunately we are not about customer service here. They (I am assuming he's referring to the corporation... Walgreens) don't care about customer service. They care about how many prescription's we can fill and that's it. Not staffing, not customer service, just how many prescriptions we can fill that's it, its unfortunate." I am still in shock... this was directly from the pharmacist. Walgreens does accept many insurances, coupons, and has some of the lowest prices. Unfortunately, this is why many in this community return to them (whether they'd like to or not). Though I will not be filling there again as, customer service is important to me. Here is what I have learned. If you drop off a prescription, YOU need to ask what insurance they have on file, YOU need to verify your address and phone number, YOU need to request to sign up for text messages. My prescription was not phoned in but, if I were to have one called in I would call in advance and clarify. If these topics are not addressed in advance, they will not request any information from you whatsoever. However if this information is not on file YOU will not get the prescription, as they will assume YOU cannot pay for it. They are here to sell as many prescriptions as possible. If they do not know, in advance, how you will be paying for your prescription, it will not be filled. To those of you who continue to fill there, my heart is with you. Best of luck to you."