Thriveworks Counseling & Psychiatry Colorado Springs 5410 Powers Center Point, Colorado Springs, CO 80920

"The safe and reliable place for care. Great listening skills. Provides feedback along with activities to help progress. Receptive to ideas. A positive setting."

"Edit: excellent response except I contacted support twice in the past day and a half, one of which you’ll see in my original review. It’s a good, canned response while you continue to not address the issue. Scam. I scheduled a session and therapist moved it 45 minutes before we were supposed to meet with no notice or consultation. Second session, therapist no-showed and they still charged me for it despite me sending a notice to their “support”, with a screen shot of me waiting in the Zoom room as soon as the no-show happened. Avoid this company"

"The company advertised that it is in network with my insurance provider but I got billed for over $600 since the claim was processed as out of network. My insurance company informed me that the provider is not properly credentialed which explained why it was processed as out of network. I was on hold for over an hour every time I called for anything. The person who answers the phone does not have any decision making authority and nothing ever gets resolved! It's been 6 months and the matter still hasn't been resolved. The counselor we used was harsh and not at all helpful. Terrible experience all around!"

"Kathryn is a phenomenal therapist. She really takes the time to get to know her clients and works diligently to help them face their challenges. I started having regular sessions with her more than a year ago when I was going through a very difficult time. With her help, I have been able to implement strategies and practices that have absolutely improved my quality of life. If you're looking for someone to talk to that genuinely cares about her clients, I implore you to look no further."

"This review is not about the therapy I have received from Thriveworks. My therapist is wonderful. This is about their billing. My provider canceled one of our appointments due to being out of office and I was charge a late cancellation fee. When I called billing about it, I had to provide proof that my provider canceled the appointment even though she read through the notes to me and stated that my provider was out of office. Only after I provided a screenshot from my provider’s supervisor stating that my appointment was canceled due to my provider being out of office was the fee waived."