The Black Tux at Nordstrom

"Angel was amazing. I was late to my appt…but she shrugged it off, got me in immediately, and we finished before the other appt was supposed to start. Thanks to her I was in and out in 10 mins, and I’ll have my suit in 8 days. Seamless experience. Thank you angel!"

"We went with the Black Tux for our wedding that consisted of suits for the groom and two groomsmen considering all three live in different states. The initial process on the website was easy, but did have to wait 3-4 weeks for the appointment. When we arrived, the employee looked tired, had wrinkled clothing, and wasn’t very helpful. We did still go with them due to the three men living across the country. Even though that process wasn’t easy, we got it done, and were pleased with the process overall. However, the first delivery had a damaged lapel that needed to be sent back and the suit jacket fit differently than when in person. To avoid any stress, we also had to pay for expedited shipping to ensure the suit arrived in time. We’re mostly happy with our decision as the men looked great, but it definitely wasn’t easy."

"HORRIFIC experience, end-to-end. (Wish I could give zero stars.) Here's why: As a company now owned and operating out of Nordstrom - who is known for standing-by their products and have excellent customer service - I expected the Black Tux to fall in-line with the same quality and experience. This, among being told by their own employee that alterations done by Nordstrom were included, is why we chose the Black Tux. Firstly, their online user experience is horrific. From creating an account to adding your groomsmen in the backend to invite them to rent/buy, the entire UX/UI side of things was BAD. (It was actually shocking… you’d think an online retailer would at least have that figured out.) Anyway… So we schedule our in-Nordstrom fitting session with TBT, and the associate we were working with was at least 15 minutes late and it was obvious he was either new or simply lacked the training needed to perform his job to meet the basic standards a customer would expect. When I asked him if my fiancé, the groom, would be able to get complimentary alterations through Nordstrom on his purchased suit once it arrived, he said YES. Fast forward to the suit being delivered…. It definitely needed HEAVY alterations. (Which was shocking, since we had him measured by TBT associate so the measurements would be spot-on.) So my fiancé takes the suit back into Nordstrom for alterations - where he’s now met with brand new, contradictory information that they DO NOT perform complimentary alterations on suits purchased from TBT. So now, we’re sitting here with a suit that is highly ill-fitting (come to find out, ALL suits from TBT are off-the-rack - whether you rent OR buy - even if you go into Nordstrom to be custom fitted. THEY DO NOT TELL YOU THIS!!) and need to find someone to now completely alter/restructure the suit to fit his slender body-type. So we take the suit to one of Nordstrom’s recommended tailors and are quoted 350 DOLLARS for the work needing done. This is more than what the suit is worth!! One of the core value propositions for TBT for us was that the alterations to make the suit fit perfectly were included. With that no longer being on the table, the whole scenario didn’t make sense… but of course, they make the groom buy the suit first online to then invite all the groomsmen to get theirs, so by the time we learned of this additional ~$350 tailoring/restructuring cost, it was too late because all of the groomsmen had now purchased theirs. Although there are a few other contributing factors that made this experience a nightmare and added salt to the wound, (like instead of them standing by their word and delivering the complimentary alterations we were promised, they offered us a $15 credit - LOL!!!) I HIGHLY advise any couple getting married to NOT choose them. Don’t be fooled by the Nordstrom association - you’re not getting a Nordstrom-quality experience. Definitely go with Indochino or another company instead. 

I would like to offer TBT an opportunity to make this right. If I do hear from them, I’ll be sure to provide updates to this review accordingly."

"Update: Black Tux is willing to cover tailoring costs so I updated my review. If the suit turns out well I’ll update again. Original Review: Horrible experience. I had to get measured twice for my wedding suit I bought, and it still doesn’t fit. The employee who is helping me indicated that it was his first day and not to worry because the alterations were free if I bought my suit, so I receive my suit and take it in for an alteration and they let me know that they don’t do alterations, the suits are not custom, and I have to pay a lot more money have someone re-measure me and alter my suit. You’ll have much better luck with an online rental company and won’t waste your time getting measured When they don’t even use your measurements for your suit"

"Worst Experienced of my life. 2 days until my wedding they measured incorrectly 3 times, and I still do not have my tux. I now have to go find and buy a new suit within 48 hours. DO NOT USE THIS COMPANY. - Horrible Customer Service - People who work at the locations do not know how to correctly measure. - Warehouse does not ship on time. - They do not keep their "guarantee of having your order before your wedding." They ruined my wedding. DO NOT USE THE BLACK TUX -NEGATIVE 5 STARS"