Hyde Park Jewelers 3000 East 1st Avenue, Denver, CO 80206

"On Saturday, I went in to purchase a used white gold day-date to celebrate my graduation. I was debating between the yellow gold and white gold, and asked the sales associate what years they were. He assured me they were post 2011 but did not have the exact date. I finally decided on the white gold one, as it was at a reasonable price, especially being fairly new. He even told me it was serviced 2 months ago, so it was in fresh working condition. I wanted to clarify the age one last time prior to purchase, and he told us it was 2015. I was thrilled that it was less than 10 years old. After purchasing, he sorted through the cards and let us know that some old service records from 2 years ago were included. Of course, I trusted him and the few other sales staff overseeing the purchase. Today, I decided to research my exact model. I wanted to get a history of it. I found my serial number and code on my bracelet. To my surprise, it was 2005, not 2015! Now, I’m unsure if it was even serviced 2 months ago, or if it has been sitting on the shelves for 2 years. Either way, I’m rather upset. I am unable to call right now as they are currently closed, but I’m beyond shocked and disappointed that someone lied to me to make a sale. Edit: changed from 1 to 4 stars. I really appreciate Margery and her dedication to helping me find a solution. Although I wish things had began differently, I still look forward to visiting Hyde Park in the future!"

"I have always had a great experience with Hyde Park in Denver. They have a great selection, and friendly & professional team members. Specifically, I would like to give kudos to Carlos who works in Rolex, who has helped me to get multiple pieces that I love. More importantly, he is always friendly & professional throughout the whole process. It does take some time with Rolex (that is just the way it is), but it is worth the wait, and I would highly recommend working with Carlos if you are interested!"

"I came into the Denver location, because my Rolex needed to be repaired and Hyde Jewelers is Rolex certified, and conveniently located near my hotel. It was fairly busy, which was fine. Having come into the store with whom actually gifted the watch to me, many years ago- the agreement was to notify us of the cost of repair and have it mailed back to the state where I reside. Instead I received a call regarding some modifications, (which are documented in the copy of original appraisal I later provided to them). The explanation for the deciding to not do the repair, due to the extent of “modifications” etc. was reasonable and respectable . So, I requested for my timepiece to be mailed back to me, so I could take it to the original well respected Jeweler where it was purchased, has been around for several decades, or a local Rolex location. Prior to paying for the return delivery, I requested that it be insured for the thousands of dollars of its value, and was perplexed by seeing a charge on my Amex for only 35.00. For an expedited FedEx delivery, it seemed extremely low. Upon arrival, I provided my identification to obtain the package from FedEx, which was in an unusually large box. My intuition alone, made me decide to open the box while still at the counter, to have a witness just in case something wasn’t up to par. Not only was my Rolex in a plastic bag, with one piece of tissue paper, but in two pieces. The dial wasn’t even connected to the band, nor did the invoice included have any amount of insurance. The sentimental value alone, had I not received it back, would have devastated me. My watch was left at Hyde Jewelers in one piece. Therefore I notified Hyde Jewelers IMMEDIATELY, and submitted images from the FedEx counter. While now disassembled in addition to still requiring repair, their initial suggestions were to take it to a local jeweler that is inside of a grocery store, in addition to other random jewelers likely found on Google, that were not Rolex Certified. I was eventually offered a return label to ship it back, for them to rectify the situation. It was quickly returned back to me insured, thankfully…. Inconveniencing me, when this could have already been repaired elsewhere is a nuisance. The back and forth while receiving no apology just doesn’t sit well with me. The generic Google review apologies would be well received had I not reached out to management, via email and other documented correspondence that I have in my possession to provide. After reviewing multiple complaints, and the levels of severity, in comparison to my own- I’d leave one fourth of a star if available. Offering luxury service, while expecting luxury prices should end with all parties satisfied and a desire to refer others to patronize the establishments as well. This is far from the case regarding Hyde Jewelers, unfortunately….."

"Called up to see if they had the IWC Mark XX green dial. They didn’t, but Will had it sent from their AZ boutique. Went in a few days later and was able to try it on, compare it to other options, and ultimately purchase it. What a fun experience to talk watches with people so knowledgeable and engaged. Thanks, Will!"