Henley and Remy Apartments

"I typically don't write reviews, but the experience we've had here has been so bad it is worth letting other people know. These are beautiful older buildings and the location is fantastic! However, the property management, which is currently Four Star Realty, is terrible. We have had multiple issues with our unit including ice building up inside our windows during the winter, when brought to management's attention nothing was done about it. Many of our maintenance requests have been ignored completely or written off with "temporary" fixes. The insides of the buildings are not maintained well, with scuff and holes in the walls and bugs in the lights which seem to have never been dusted. I would choose a complex not under Four Star if you appreciate a quality living environment and friendly management."

"The apartments themselves are great. However, you cannot get a member of the staff to call you back if their lives depended on it. They have consistently double charged us for utilities and threaten to charge a late fee if not paid. I have called the office 7 times since I moved in 4 months ago and they have yet to return a single call. They also charge you monthly for landscaping damages, though at every other apartment those charges are included with rent. We anticipate having to bring them to court at our time of move out to get back our deposit and ensure we were charged fairly."

"My husband and I really enjoy living here. We’ve been residents in this community since 2017 and since then have seen three different property owners. The newest company to take over, Pinnacle, has been the best so far. Sarah, the office manager, is very responsive and helpful. She’s quick to take care of any issues that come up. The maintenance guy, Mark, is great too. He came by recently (during COVID) for an emergency AC repair and was kind enough to tighten a few loose handles, even though technically it’s supposed to be emergencies only. The neighborhood is very quiet and family friendly, and within walking distance of Safeway and plenty of other shops and restaurants. The apartments are some of the largest you’ll find in Boulder for the price, they accept pets, and they’re stocked full of amenities like washer/dryer in-unit, balcony, central AC, fitness center, and pool. Great place to live for a young couple or someone looking for a safe and quiet community."

"WOW! Kayla and Max in the office were literally a God send to my daughter. We had a very bad leasing experience online and had a short time frame to find a 3 month lease. We were so overwhelmed and pleased by how professional, understanding and helpful they were to us. We were able to lease a cute studio apartment, perfect for my daughter for the summer in a short period of time. The maintenance staff was very accommodating to get the apartment ready for her move in within a few days. My husband and I were able to get her settled in and keep our original flight home to Florida. After having been in the leasing industry for over a decade nearly 30 years ago, it was so nice to see leasing professionals who were enthusiastic to help in our situation. What a wonderful management company, thank you for hiring great professionals! We look forward to visiting our daughter in August, but hate to have to move her out. Thank You!"