Hertz Car Rental - Montrose Airport

"Be careful renting from Hertz. The gal at the desk was great it's the company itself you have to watch out with."

"Friendly and helpful staff. AAA made my reservation during a Managers Special which saved me about $800 since I was going to be in Colorado about 3 weeks. In this special you do do not pick your vehicle. I assume you get what is available. I was assigned a Toyota Tacoma 4 door at the desk. Enjoyed it very much. There is a gas station right beside the airport for refueling before turn in."

"We rented a car for a Friday pick up. When we arrived at the kiosk our car was not ready. We waited 2 hours for the vehicle just sitting in the airport waiting to leave. My question is why even have ability to book a car if there are no vehicles available? I will NEVER use Hertz again. I am going national from here on out. I have never had a problem with them!!!"

"Avoid this place at any cost. The weather in winter can get bad at any time in this place and their cars have all season tires which are not safe to drive in case of a snowstorm. We got stuck in the middle of snow storm in March near Telluride and couldn’t get back to Montrose. The manager was careless about customers (us) and our safety, she only cared about money and how much extra we want to pay (towing service and then upgrade of a car) for our safe return. In the end we had to stay in Telluride until the weather gets better- and pay $500 for the last available room in one of the hotels. Do anything to avoid getting car from these people. . The manager of this operation is Her solution was to pay the towing of the car back to Montrose and than we will have to figure out and they have no cars available."

"I’m not one to leave bad reviews, but I’ve never seen anything as silly as this place. Our plane fortunately arrived 20 minutes early and we were subsequently at the rental car desk 20 minutes early. There was a $130 charge for the extra 20 minutes. I literally had to sit for 20 minutes to wait until my reservation time while the lady at the desk sat and did absolutely nothing. If this is a Hertz problem…it needs resolved because it’s silly. If this is a personnel problem…then it needs addressed quickly. Just unreal."