Pikes Peak Spine & Joint 3604 Galley Road, Colorado Springs, CO 80909

"I do NOT recommend them. While PA Christie Troyer has been great, there is a huge disconnect between her and the admin staff. I have waited 3+ weeks EVERY time she has referred me for anything. (Edit to update that I’ve been waiting for several months now with no contact.) Then I attempt to call and obtain the referrals and get either a voicemail box with no response after leaving a message, or someone saying they will call me back. Yet they never do. This has happened 3 times so far and has been a huge hindrance to getting better after a car accident. Here I am now three (6) months later, and nothing has changed for me because I have been unable to get the care I require. Stay far far away from this place!!!"

"Was charged $50 for a 5-10min phone consultation for neck injections in June. Never been in the office, never got a follow up, no one answers the phone. just a bill."

"DONT GO HERE!!! I have a personal injury case and have been trying to schedule an apt for 3 weeks. This past Tuesday I had a consultation over the phone and at the end of that conversation I assumed we could schedule the apt for the following week because that’s what I was told the week before consultation was scheduled. After the consultation the lady over the phone says no your not aloud to schedule it yourself have your attorney call and we can set a date up. 1. How would my attorney know what dates work best around my work schedule or what I personally prefer? 2. My lawyer could t even get them to answer the phone and had to leave 3 different voicemails and still hasn’t heard back. It’s Thursday today and the people on the phone kept running me around saying we’ll call you back we’re looking into it. I then had to drive 30 mins to schedule an apt in person because I thought maybe that would work. It did not the staff in both suites where very condescending and I’m willing to work with me. I was running around the office with no idea of where to go. The guy I was speaking with over the phone all morning then told me in the office that the office I needed had been closed all day. IF YOU WOULD HAVE SAID THAT IN THE FIRST PLACE I WOULD HAVE WAITED FOR THEM TO OPEN THE NEXT DAY!! Nothing about this place made me feel secure and I will not be scheduling my back treatment here!!! No one should!! They’re closed at 11am on a Thursday?? Doesn’t specify online and if you call they won’t tell you. Very very very inconsiderate to someone in as much pain as I."

"5 stars down to 1-2 stars... My first appointment i was pretty much called a liar... After bringing in my documents showing that i had back problems she then believed me. Since then, and after a complaint was made, she moved on to another company. The doctors that i saw after her were great and the staff was great. A year, or so, went by and when i went back in one of the doctors weren't there any longer. This was odd as that doctor, and staff, were great. After dealing with another new doctor we went over everything again and that's when i finally got some treatments. I ended up having a nerve burned so that i could live without pain, for at least awhile until the nerve grew back. This was all discussed, which was great! Unfortunately, the staff that was in the room with the doctor to do the procedure was another disappointment! I heard them cussing up a storm and were saying things that made me uncomfortable. After the procedure was completed and i got to see the people, that did the follow up with, they told me everything i needed to know and were passionate about what they did and making sure that i was ok. A year, or so has now went by and the nerve has grown back causing me pain again... So, i called to get a new appointment (2023) and was told that i needed a referral due rules being changed. I didn't understand that as i had been going there for, i believe, around 3 years now. I never had a referral any of the times i went in, not even the first time. Looking at their website i don't see the doctor there that did my procedure. They seem to change staff more than i change socks. I loved that they were helping, but i am 100% confused as to why i need a referral now, when i have been going there for years, aka an established patient, and need to be seen again to address the same issue i was dealing with. Due to all of this, i can't see myself going back, unless something changes to where walk-in patients are allowed again. This is 100% disheartening!"

"Miguel is the only reason they have a one star instead of a zero. Miguel is the only that would call or say he was to forward messages. Messages were left with the medical assistant and she didn't call back either. When my husband first started going there, they seemed great. After the procedure 29 days ago, my husband has been in constant misery and pain. It is the worst headache he has ever had and said his eyes feel like they are being pushed out of his skull. After calling several times and getting no response, even after his follow up telemedicine appointment, they said the best they could do was get him in in mid July. They would not make an appointment at that and said someone would call. My husband couldn't take it anymore and went the VA Emergency Room 70 miles away. Dr. Latch or any of the staff would not speak to the emergency room, so the emergency could treat my husband, because they didn't know the specifics of the procedure that was done 29 days ago. Would not recommend to anyone! If you have a choice do not go there. I have watched my husband suffer for almost a month."