Memorial Hospital North Pre-Surgical Clinic

"As expected"

"I was scheduling to have hip replacement surgery was schedule for 7-8. Got here on time first one in for surgery it’s now it’s now 730 pm was never seen by the doctors nurse one come around when you buzz them Had hip surgery on my Left leg in October had the surgery like 7 and I was home by 3 if the any kinda of orthopedic surgery don’t come here you wish be staying the night for no reason because none was gives to me when asked to see the doctor nurse tells me he’s in surgery the whole time"

"Doctor and nurses top notch. Administrative services ( website, phone availability for appointment changes, etc. are not)"

"Pre op staff? Amazingly wonderful. They were patient, understanding, and even thanked Florence for the way she handled the situation as well. Doctor Russell? The absolute best. His very presence was calming and reassuring for Florence when she was exceedingly anxious and panicking about the procedure. Post off nurse Rebekah was a bit of a rocky road. She could be rude or adorable. Sounds like she's been having a tough week but Dr. Russell isn't your enemy, Rebekah. He's your ally. Shandra? She made the day so much better when Florence was in pain, discomfort, stress and everything else that comes with post-surgery. Shandra expressed and represented your hospital in a way that ALL of your staff should strive for when it comes to how you interact with your patients. Especially when they're in pain. The nurses didn't really express that until the end but when Florence was at the peak of her pain and discomfort, Shandra got things moving and done for us every step of the way and kept Florence calm when she needed it most. Dr. Russell came in to check in after surgery and reassured us of the situation even more with a genuine smile and we sincerely appreciate both his, and Shandra's positive outlook & expression. That is what hospitals need, especially when your patients are in pain and need of the services their insurance is paying THOUSANDS FOR!!! To many nurses and staff, it's just another day. To us? It's our hard earned money and lives in your hands. We understand many grow callused but to us it is a whole new experience. Everytime. I speak this way because it is the example my mother set as a home health aid, supervisor, wound care, and then RN. She loves her work and expresses that passion with every patient. Thank you to everyone once more."

"The staff is poor here and not following covid protocol as my wife who has lupis went in with a broken leg and two women came in with covid and when i asked staff to seperate my wife from the other infected patients they said there is nothing they can do! What? But yet they enforce mask because its law, what about the other part of that law requiring 6ft apart? Nope instead they sat one of the covid patients next to my wife and which i then moved to another area and then they seated the other covid patient next to us again. This is unacceptable. So is the patient response time."