Banfield Pet Hospital

"Such great place! The staff is very kind, knowledgeable & the perfect place for my little Boston Terrier Viggo. You made us feel like family. Everyone at the office went above & beyond for us. Took time to make additional appointments before I left. Also made sure it fit my crazy work schedule to make things so easy. Thank you to Linda, Morgan & Mackenzie for being absolutely amazing!"

"Best location I have been to by far. They make you feel like they truly care and are not just a business. One of my dogs passed recently and they were very kind and even sent me a sympathy card."

"We have been coming to this Banfield for 7 years, even before it was a Banfield. It used to be called Annie's Animal Clinic. We loved our vet and she seemed genuinely invested in our dogs. That all went out the window FAST when they joined up with Banfield. Our recent endeavors with the vets and practice was more than enough for us to say ENOUGH, WE ARE DONE! Dr. Abrams (who is not our regular vet) canceled our dog's scheduled dental cleaning twice because they have NO anesthesia techs. Red Flag! They have dwindling staff and a high turnover rate, Red Flag! We can NEVER get an appointment and are often referred to a vet ER. Red Flag! If we do finally get an appointment, it is NEVER with our regular vet and we have to drop our dog off, leaving them for hours, so that when the vets do get around to your dog, you are not there to talk directly to the vet, so they never have a good grasp on what the problem is. Red Flag! We have been ignored, turned away and forced to reschedule vet visits which result in missed vaccines. Then they tell us because we didn't come back in time, we have to start the vaccines all over again, at our expense! That is what buying into their $120 a month fee for an Optimum Wellness Plan has bought us. If I could give no stars, or negative stars, I would. We will continue to pay the $120 a month fee until our Optimum Wellness Plan is due for renewal in June, which we have absolutely no intention of renewing, but we are taking our dogs elsewhere and escaping Banfield. We will be forced pay for the Optimum Wellness Plan until it renews, but we will gladly pay for better care and better attention, somewhere else. Banfield Highlands Ranch, or Benfield somewhere else, it doesn't matter, they are all the same. Banfield is a DISASTER! Do not waste your time."

"My sister had to put her elderly cat to sleep. The folks at Banfield were amazing. Her cat was not a patient there but they got her in the same day. The office staff and the Doctor were so compassionate and caring, I can't say enough good things about our experience."

"Awful...do NOT take your fur babies here. They will make you drop off for appts. Very impersonal. Chelsea at the front desk is so awful. She treats her coworkers awful in front of customers, interjects herself into matters that don't concern her, & will do everything to speak over you. Also don't buy the wellness plan. They tell you things are all covered but end up finding things to charge you for anyways. This place should be shut down. It's a factory to get as many pets in, poke them with needles, charge them for things they don't need, and send them on their way. Vet turnover is high here too."