Petco 6378 Promenade Parkway, Castle Rock, CO 80108

"Seven. Today I found seven out of 27 (1/4) of the betas dead on display at Castle Rock’s Petco. 4+ alive with clear swim bladder problems. It was evident that no team member had checked on these betas for a while——1/4 of your betas probably didn’t all die in the course of a day. If you had checked on them, you would have seen that 1/4 of your fish were dead and needed to be removed. They may just be fish, but this is still abuse. Team members of course don’t have control over the small cups betas are placed in, but you most certainly have control over whether they’re being cared for frequently enough. At least take them off display. - A “Karen” for the betas"

"Very disappointed with the attitude and being told that the kid did not believe me when the day before I had my service dog washed and a bit of a trim done. I am very cautious with how my boy is treated. That night, after we were home for a bit, he started licking like he had some really sore areas. I took pictures of the rash he suffered from and still suffering from that night. I was told in no uncertain terms that a veterinarian had to call to tell him that my service dog suffered this rash. Not only that, but I would not have gone back to the store with the pictures and being worried about his health. Currently, I'm not sure if I would want to go back if I get that type of attitude from a manager at the store. The young lady at the register wanted to help, but could not at that time. The rash pictures are on his left side, the clean area is on his right side."

"First trip there will also be the last. Didn't know this place was around until petsmart said I might find something there that they didn't have, so we went to petco in Castle Rock. Initially the female was attempting to be helpful to find the item we were looking for, then turned rude. Was ok that they didn't have what i was needing, but also asked who could help with getting fish...with a snotty expression while walking away "you'll just have to wait, I'm busy". The gentleman that asked if we needed assistance as we were leaving was nice enough, but the female had already soured the first petco experience. If they hate the job so bad, why work there?"

"Went here for Vetco. They were friendly, quick, and helpful. I'm coming back here for all my kattens annual immunizations!"

"Changing my review from 1 star to 5. It isn’t fair of me to rate the whole business based on one bad experience with one worker on a rough day. I have been here many times since they first opened and my experiences have always been what going to a pet store should be - fun and a treat! Anyway, on to what I love about this place. They have the best bettas. I always get healthy bettas here and my latest edition is fast becoming my new favorite. Whoever their supplier is is very responsible about their health, making sure they are free of parasites. I never have to medicate them. They are happy and healthy from day one. I recommend becoming a VitalCare member because you save 20% on fish purchases as well as supplies and it can pay for itself if you are a serious hobbyist. Sharing a photo of my sweet Ellie, my long-lived betta who grew to be 3” and very spunky who I got from this Petco. When she passed away last year I was heartbroken, but the other day I found what looks like her spitting image as a baby. She even did the same wiggle dance when I picked up her cup that the first Ellie did which captured my heart. “Little Ellie” now is a special part of my home. She is in the second photo. I hope she will grow up to be as beautiful and big as my beloved Ellie the first. Thank you Petco!"