Eddie Bauer

"Trash. Customer service here is lacking. The store manager is beyond rude and talks to customers and employees terribly. I'm surprised this store is still open."

"Poor customer service. I returned one item for an online order of several items. I had a $5 off coupon for my order with no $$ minimum purchase amount requirement. I questioned WHY the took the $5 off of the one item I returned when I had other items in the order. They could not offer an intelligent reason so the ultimately responded with "Well that's just the way it is". I'm not causing a scene about $5 so I left with that as my 'explanation' Won't be back - in store or online."

"I would not recommend shopping at Eddie Bauer to anyone. The customer service was so poor and I was happy to get out of the store. This has become a pattern the last three or four times I have been there, and I don't believe I will be going back. The customer service worker today was Jennie"

"Today I needed to go to this store to return an online item. The woman in front of me in line was treating the cashier employee, Jenny, with such a nasty attitude as she was not prepared with any of her online return paperwork for Jenny to process. Jenny did everything she could to ensure the return could process with the lack of information provided. This naturally had to take time and she was doing this with such patience and politeness. In the end she was successful in the returns and needed a manager approval (this is normal in retail) and the customer had the nerve to say in a hostile way that she spends a lot of money and doesn’t understand why it had to be this hard… continued to berate Jenny. Jenny was professional and remained in her calm demeanor. Once it came to my return, Jenny processed mine smooth and fast. Thank you Jenny! And this store is well kept and the managers are kind as well."

"I bought Eddie Bauer long sleeve T-shirts a year ago, and I’ve rotated and worn five different colors on and off in the past year. I wear them under sweaters sometimes and under flannel shirts. They all look terrible in one year or less, with pilling on every shirt. I emailed Eddie Bauer and got a reply but I could make returns if my products were ynworn. Well they are worn and they were terribly and washed up terribly so I will not be buying any more Eddie Bauer T-shirts"