J.Jill

"Pretty clothes, zero service, not even a “welcome to the store”"

"Only go if you are over 70"

"Overall the salespeople in this store are not helpful. Most of the time they are too busy talking to each other and customer service is nonexistent. I have also experienced their rudeness during COVID19."

"Went here today, 2:45 p.m. ready to spruce up my late summer work wardrobe. The store was not busy, yet not a single one of the three clerks greeted me. Took a few things to the fitting room - had an outfit ready to buy, but stopped to let one of the clerks know about a damaged item. Was treated as though I was quite the inconvenience, and rudely told to just get another one. Put my items back, left quietly, and spent my money at Talbots instead."

"This was such a disappointing experience. I expect a much higher quality product for the price. I purchased an $89 top just before Christmas. I have worn it 4 or 5 times and always air dried it after washing. Last week I discovered it was badly pilled across the back and shoulders (not a typical place for ware). I took the shirt back to the Aspen Grove location where it was purchased. The manager explained to me that high quality fabrics are made with long fibers, and fabrics made from shorter fibers are lower quality are more prone to pilling (in other words it is a low quality textile). She also explained that while some stores will stand behind their products, J Jill will only accept returns within 90 days and there was nothing she could do for me. She did encourage me to donate the shirt to Goodwill. When I tried to review the product online, my review was rejected by J Jill. My husband and I have both reached out J Jill Customer Service and have received no response. I have other clothes from J Jill that have lasted for years, however, based on this experience I will shop elsewhere in the future."