Once Upon A Child

"We went to the littleton location for the first time & our experience was horrible. We had just came from platos closet & the experience at platos was amazing compared to this store. When we walked into once upon a child nobody greeted us.We where there over an hour shopping. We had our toddler & our small service dog was in the back of the stroller on a leash. Our toddler was out of the stroller exploring. During that whole time our dog barked 2 to 3 times separately & not once did he get out of the stroller (he is trained to stay in there until told) On the last bark after over an hour of being there we where still not done with our shopping, a woman wearing what looked like a crop top shirt showing her belly button & her belly button piercing(are you kidding me, you work in a children's store!) (& told us no dogs where allowed because of allergy reasons. i suffer from allergies and i was having a flare up in there because everything is so dirty &so dusty, from the toys to the strollers to some of the clothes. If they have an allergy concern they should probably try to keep everything clean. But we responded with an okay & took him outside. While my husband took him out to the car, our toddler was visibly distraught over it & began crying and screaming and kept trying to run out of the store after our dog. My husband came back in & calmly asked the woman for her name & for a manager & she claimed to be the manager & said her name was Emily. She then changed her story that the reason was because he was barking & growling. He was not growling but yes he did bark 2 to 3 times that entire time we where there. I would understand if he was out of the stroller & uncontrollably barking. Right after that incident we immediately just wanted to leave & not continue shopping, & didn't even want to buy anything from there but since we literally spent over an hour of our time & energy we decided to just leave some stuff. There was no cashiers close to the counter exept the manager so we thought she was available but we where just standing there &she was just ignoring us, didnt even bother to tell us she was not open or point us where to pay or even acknowledge us, really unprofessional. Weve never been there so we dont know how everything works. Then another cashier got close to the counter so we went to her. The Cashier was really friendly & nice and trying to make it better & break the tension & handled everything professionally (She should be the manager) we bought close to $200 worth of stuff. I'm just upset that we where not able to finish our shopping. I don't know their dog policy & we didn't see a sign about dogs not being allowed but I respect her decision. What bothered me was 1, she was showing her belly button piercing and shes the manager. 2, she was not honest from the start about her reason. Once she changed her story we felt discriminated & confused because how do we know her second reason was the real reason if the first one was not, how do we know she was not just making reasons up just to discriminate. Our dog was not bothering nobody. He definitely didn't bark up a storm to be taken out of the store. & 3, that we couldn't continue with our shopping and it took us a while to find items reasonably priced. Not everything is worth the value its priced at. Like for instance there was a big dusty activity table priced over $30 I believe & you can't even do anything with it because it's missing the main activity cards for you to be able to use the activity table. Ridiculous price for something your child can't even use. There was also a twin stroller that was really filthy & grossly stained and was also over priced. So if you decide to shop here which i dont recommend, just be very cautious with the items you pick. Also they don't greet you when you go in & everything is quiet and awkward & everyone looks miserable to be there or they just don't like each other. We will not be going back, I've herd good reviews on kid2kid store. We will be trying that one next to continue our shopping."

"This store is AMAZING! As a new grandma, I need all the baby things. They have so much to offer at great prices. The store is neatly organized and all the clothes (they have LOTS of clothes) are hung up and separated by size and color! They have cribs, strollers, toys, shoes (also by size) and so many other items. It’s a can’t miss for families on a budget!"

"I’m writing this only to hopefully encourage the owners to consider how much they are charging people for used clothes. People use this store to get cheaper clothing for kids. God knows kids are so expensive, and this used to be a place you could get good clothes for a really decent price. I went the other day to get some clothes for my 6 month old. I got 13 items. Some pants, shirts, and a couple jackets, and I spent $70. For used clothes. I’m aware I didn’t have to make that purchase, but parents are really in a predicament because kids clothes are just expensive no matter what, but I’m trying to save some money here. In reality, I don’t think I am. I looked on Amazon and I can get 8 pants, 5 onesies and 2 footie pajamas NEW for $62. So all this to say, please consider your prices. I’m a mom trying save some money on kids clothes, and I’d love to use you and buy used, but at these prices, I won’t be returning."

"The young girls at the checkout were extremely rude and accused my child of stealing, and when we were asking a price, my daughter was waiting inline and then I started check out she’s like oh you have to get in the back of the line these other people are going in front of you, even though my daughter was already in line. We left our entire cart never been treated so rudely in my life . I hope they are able to get my training underneath their belt so no one else feels like how they made my family feel"

"One thing about boys clothing is that it’s not always easy to come across. Options are almost always slim and anytime I visited a second hand store, the clothes were extremely worn down with hiked prices….. I was consistently disappointed until I came to this store. It is now my go to when I need to shop for my boys! The clothing options are great quality, assorted and a mix of well-known brands. You feel welcome in the store as soon as you walk in and supported as they will help you find exactly what you’re looking for from their wide selection. This store is an hour away from me and absolutely worth the trip so if you haven’t stopped by.. add to your to do list!"