Appliance Factory 19185 Lincoln Avenue, Parker, CO 80138

"We have purchased a Whirlpool refrigerator about 6 years ago. We were encouraged by a 3rd party to always pay for the extended warranty when getting a fridge because they just don't last anymore. Well, our fridge decided to give up the ghost and the warranty is 2 years expired, however I was told that the extended warranty covers major parts for 10 years (compressor, computer, etc.) I got in touch with the service department and made an appointment for the work and then they hit me with "this warranty only covers the cost of parts, not the labor. The labor will come out to $1,000 - $1,500." So basically half the cost of a new nicer fridge. In all, we have purchased a washer/dryer, refrigerator, and an upright freezer from Appliance Factory. The washer/dryer bit the dust in less than 4 years. The upright freezer is still going strong but it is only 2 years old so more to come on that one. Everything we have purchased from these guys is complete garbage and they don't stand by quality, they only want quantity and don't are if they're selling you junk. In 3 or 4 cases where I have had repairman come to my home to work on our appliances, they have all said to avoid Appliance Factory. I will throw them a bone though. If you're in a pinch and need something cheap and don't care what it looks like, they have a great selection of dented and scratched stuff that is at a fairly significant discount. Otherwise, steer clear of these guys."

"Caleb found the exact stove I came in looking for and the delivery guys were excellent too. Love my new GE gas range! Thank you Parker Appliance Factory Outlet!"

"First, we have ordered from this store before having replaced all our kitchen appliances without issue. Without that experience this rating would be a 1 (as of this moment). We ordered over $8,000 of appliances - microwave, dishwasher, refrigerator, washer and dryer. They were all to be delivered today. The installer (he gets a 5 star) shows up and he has the microwave and the dishwasher. My thought was the other items required two individuals and another truck would bring those later in the day. The installer removes our old microwave and dishwasher and installs the dishwasher, and unboxes the microwave. It is at that point he calls me into the kitchen. He asks if we ordered a white microwave, the response -"no, everything was to be in stainless steel". His response..."well, it is a white microwave, but - more bad news - the new dishwasher leaks and cannot be installed." He let me know that he would have to take the old appliances out, was very apologetic, and asked that I call the store. So, I call the store, discuss the issue on the microwave and dishwasher and have it explained that as soon as the installer completes the required paperwork, they can get the appliances replaced, in three days. No real apology...no "we are sorry and we will take care of this as soon as it is possible". I then ask about the refrigerator (which has been emptied in anticipation of it being replaced) and the washer and dryer. The response - your salesman made an error and did not get it scheduled for delivery. The emphasis was again, salesman made a mistake, he will have to correct it....and no real apology or any ownership (from a store, or we are part of a team and we work together and accept accountability for the error)......just time and time again, your salesman made an error (and he is going to have to fall on the sword type of an attitude from the individual on the phone). So, as of now...just two holes in our kitchen, an empty refrigerator that is going to have to be refilled...and then emptied again sometime (sometime) in the future. Not what I expected today, nor the service expected, nor the customer service experience when having a problem. This would be a no star rating if not for the prior service."

"Ok, while I am happy with my purchase, when it comes to service, you guys have A LOT to learn. First, the prices on the items in the store do not reflect what the consumer actually pays. 2nd. Delivery. Oh my goodness. What a FIASCO. My delivery window was chosen by your company and.you couldn't even meet it. It was supposed to be between 830am and 1030 am, and it wasn't until 1130 am when I called to ask where my items were that someone decided that maybe they should think about maybe trying to possibly figure something out. My stuff came at nearly 2pm! No communication WHATSOEVER. Had I not called to figure it out, (TWICE BY THE WAY) I wonder if it would have been delivered at all. Once it was delivered, the gentlemen were efficient, quick and courteous. But you guys need to DO BETTER. Otherwise you'd have gotten 5 stars."

"Adam is first rate sales person. He listened to my needs and helped me find great appliances that fit my budget. Would highly recommend working with AF and Adam in Parker."