CB2

"Sold us items online that they didn’t have - and we wouldn’t have bought the in stock items if we’d known the others would never materialize. Still haven’t refunded us for the “just kidding” items, even though that was last week. Can’t be bothered to sort anything out whether it’s a real person at a store, or customer service on the phone, or through text. Warehouse has given us locations in two different states and three different dates that the in stock items might be ready, and everyone insists the others are wrong. I hate doing other people’s jobs, especially when I’m just trying to give them money for goods. We have now spent over four hours of our lives on phone calls just trying to get the things we paid for and it looks like we’re going to have to make a trip out of state just to pick them up, and they still can’t actually guarantee they’ll be there on the reserved date. If I had known this was an imploding poorly-managed company, I would never have given them a moment of my time, or a cent of my money. Maybe you can benefit from our misfortune by avoiding it all."

"We are big fans of CB2 as a brand, we have purchased multiple items that we are very happy with, we went to this store on sunday evening with a decision to purchase two mugs that we had researched on before entering into the store, considered we went to the store before 30 mins of their closing, me and my friend discussed on how many mugs to purchased, made our purchased and were going to head out of the store however we decided to get a real quick look around the store for couch, both of me and my friend liked one of the couch and were heading close to grabbing the name of the couch so we can come back and put in an order since we are looking to make a couch purchase in next 6 months, before i could grab the name, this bob cut blonde hair lady basically yelled at us saying “common guys, we need to close up” with still 6 mins sparing!! as much as I felt bad for coming in late, which we apologized to the lady at cash register while paying for mugs, i donot at all appreciate to be yelled at in a store while there are still few mins to closing, again i understand that it is inconvenient for them to have us around when they are closing in few, however this made us so uncomfortable to the point that it would be extremely awkward for us to ever step back into this store. For a store like CB2, we expect at the very least politeness which this lady at the store didnt seem to care about as much. Left a really sour taste for the brand from this experience."

"Had a really great experience with Marcelyn, the store manager. We had been having multiple, ongoing issues with an order placed months prior, and the CB2 customer service line had been extremely difficult to work with. We were ready to call it quits on CB2, but Marcelyn stepped in and resolved the issue, and went above and beyond to do so. On top of that, the associates at the store are extremely kind and helpful. Highly recommend doing your CB2 shopping in person, at the Cherry Creek location!"

"In general, I have had excellent customer service at the CB2 in Cherry Creek. I recently placed an order with Tom, and he was fantastic - kind, helpful, and very accommodating. I had placed an order for pickup and we had discussed that if a portion of the order did not come in in time (I live in a neighbouring state with no CB2, and was planning to drive to Denver on a particular date and hoping that both items would come in in time) that we could either arrange for the other portion of the order to be shipped or cancel the order. The reason I had done this instead of shipping it all to begin with is to reduce the shipping cost on an item of furniture by several hundred dollars. Unfortunately, one part of the order didn't come in in time, so I just called to follow up on shipping/cancelling that part. When I called, I got a woman named Ariel, who was very blasé and her customer service was poor. When I asked which option she thought was best she said "I mean whatever you want to do". I then ended up just cancelling the order because she was so unhelpful. I would consider asking for specific customer service agents at this location if considering shopping here. The furniture is very expensive to be getting a "whatever" when you speak to someone. Again, however, Tom is fantastic."

"I visit quite often. They never fail in giving excellent service. Absolutely love the style, location and clean restrooms. Tom has been more than wonderful in assisting with purchases as well as Abby’s assistance in the pick up department. All associates are extremely helpful, friendly and professional. The 1-800 customer service line is always prompt to respond, easy to communicate with and resolve any issue. Delivery team is also headache-free."