Patrick Smith - State Farm Insurance Agent

"I was a customer of Patrick's office for over 10 years and unfortunately had to find another agent. I stuck with State Farm as they have been great to work with over the years. Patrick insured one of my first cars over 10 years ago as a kid. His office previously managed all my policies, auto and beyond. In December we received an outrageous 6-month renewal quote on a vehicle that had no accidents and was driven about 7500 miles/year. Both drivers are adults over 35 with squeaky clean driving records. My wife originally phoned and Patrick often spoke over her and seemed to have challenges listening. She asked me to call him. I experienced some of the same behavior from Patrick. Finally, he verbally quoted something reasonable. However, he emailed me the same outrageous quote. I called again. Patrick seemed to have no recollection of what the issue was. This happened a third time. Finally I decided to punt for a month and use our other vehicle. In the mean time, apparently due to an adjustment with the number of vehicles insured, my previously paid 6-month auto policy became more expensive. Apparently there was a difference of about $80 owed. Despite being with Patrick's office for over 10 years, they guy didn't bother to pick up the phone and call me. I realized this about a month after the policy was cancelled. I mistakenly thought that since I had paid my 6-month premium, I was in the clear. Thankfully I didn't get into an accident. State Farm has been great. Patrick's service has not. I suggest avoiding his office entirely and instead finding a competent State Farm agent."

"Speaking with the Agent, Patrick was very helpful in understanding the importance of Life Insurance. I have also been very happy with the attention to detail and the willingness of the Patrick Smith Agency Team to go the extra mile to help me with my insurance needs."

"My experience with Patrick Smith was exceptional until it came to the hour I decided to leave State Farm and conduct business with a different insurance company. I cancelled my coverage a week before it was due to be billed for another month and had requested details of my cancelation from Patrick via our phone conversation to see how much of a return I would be receiving and also how long it would take for the cancellation process to be completed. Patrick became irate and aggressive in our conversation over my request to obtain details and also conclude the matter asap. Patrick's behavior as a "professional" was so immature and unnecessary that I wanted to inform the community that if you have the option to conduct business for insurance coverage with a different agent I highly suggest doing so as Patrick lacks true understanding of facilitating a positive customer experience and communication skills that should be exemplified by any and all professionals. I wish that I wouldn't have been placed in the position of having to write an honest review about Patrick and his behavior, yet it is of greater necessity for consumers to know that the people we conduct business with engage in appropriate behavior and conduct."

"Unbelievable lack of attention to detail, with real-life consequences. Received a cancellation notice two months after starting a policy, because state farm "did not have your DL number,." This was on a policy this office prepared. Rather than them calling and asking for the information again, we receive a cancellation notice we were lucky enough to see before the cancellation date. They suggested I start a new policy to fix the issue. The premiums changed multiple times after leaving their office, and we were being billed monthly premiums for a vehicle we paid in full. Furthermore, they never sent the insurance binder to the car's lender, so the lender assumed that the vehicle was not covered, and purchased their own policy to protect their interest. I had to send the information myself and am now just hoping they will refund the charge. Incredible lack of detail, Patrick's employees need to understand minor oversights have real-life consequences. If you cannot pay attention to detail, find another line of work."

"I'm not sure how this guy keeps clients. Lack of responses lead me to switch to a different State Farm agent. It seems the whole point of having an agent is to have someone to talk to. There are plenty of other SF representatives in town that are a much better place to take your business."