Jimmy John's,

14555 East Arapahoe Road, Aurora, CO 80016

"We waited in the drive-through for over 20 minutes just to reach the window. When we got there, we were told they lost the order. I get mistakes can happen, but why wouldn’t you come out and get the orders again rather than waiting for each person to get to the window to only start all the way over. Please do better."

"Placed many orders here and have given many attempts to try and get a decent sandwich here, and never once been delivered. Speaking of deliveries, we live 5 minutes down the road and if we get our delivery, it takes over an hour and the ingredients are always low tier quality. This place is terrible. I will drive out of my way to go to any other jimmy John’s because the way this place is ran is terrible. Sorry for the review, but after an attempted delivery today, a false “delivered” status, and no answer from the store, we are done with this place. Take your money anywhere but here."

"Was about 2/3rds through my Sammy when this lovely gem brushed my upper lip. Was it gross? Absolutely it was but not nearly as gross as the appalling customer service and disgusting attitude of the “ manager “ of this location. Not only was I not given any solution to the issue but I was also hung up 3 different times. Until the delivery driver answered the phone and was extremely apologetic and even offered to remake the sandwich and bring my money back. I did forgo the sandwich but gladly took my cash back. I would have liked to take this directly to the owner/operator not due to the hair but due to your “ manager “ having an absolute trash attitude and disrespect towards customers. Unfortunately none of your employees have a contact for you so here we are. Corporate would be one thing but being a franchised store I certainly wouldn’t want or allow this type of behavior from a manager protecting my investment."

"Now THIS is extra bacon! Most places skimp out on the extras but jimmy johns is more than happy to help. My experience while ordering through their drive through was purely average. Talked to an unenthisiastic minimum wage employee to order food. I would have appreciated a little more excitement at least to the customers but I don't judge because I get it. For food, they are pretty consistent and had absolutely no issue with my extra bacon blt. For a pretty busy morning I was very impressed by their drive through. Overall, I recommend having some food here for a quick sandwich."