Firestone Complete Auto Care 16380 East Arapahoe Road, Aurora, CO 80016

"Made an appointment for tires installed and an alignment. My appointment was at 1pm my truck was there for 7 hours. Work on it was rushed in the last 30 minutes before closing. I called at 5 and was told it would be ready in 30 minutes, but it wasn't even in the bay till after that. So I got here to wait to see them rush it in and do a poor job. Customer service is nonexistent at this location."

"Be wary at this place. Although I did get a tire rotation. And the job was done properly. They recommended additional work that was not needed. Such as my battery being corroded. Here is a pic of my battery at the time I left their shop"

"Do not go here. I came to get an alignment on my 2019 accord. It took almost 2 hours even with an appointment. I also got it inspected. The person who inspected it came out and told me it all looked good except my brakes and the abs light was stuck on and there master tech wasn't there so I'd have to go back. I got in my car and every light on my dash was on. None of my safty systems were working at all. (They have signs in there store explaining how they specialize to these types of systems in cars) When i called to go back on a weekday to see a master tech i was told i needed to wait till the end of the week when he was available. They screwed up my car and could only fix it when it was convenient to them. So i went to a different store and they fixed it right away free of charge. The inspector also said that my brakes were within millimeters and I needed to get in to get them done asap. ( I won't waste my money to have someone do that for me) So I went ahead and got new brakes, went to switch the pads and my old ones were perfectly fine. Almost brand new. This is exactly the reputation you don't want as a mechanic shop. Lying to get money. Outright despicable. Go support your local mechanics. Don't go here."

"I am continually impressed by their level of service, honestly and care here. I generally always take my car to the dealer for services in which they always recommend a huge list of other items to be done. I have then taken it to Firestone for their recommendation and generally it is about half the items for a fraction of the cost. They are always very honest with what needs to be done and doesn’t and will shop around for parts since the dealer always has the most expensive parts. This time was no different. I needed new brake pads and a few other things done and Firestone shopped for the parts and notified me it was more expensive from the dealer so looked elsewhere. They saved me a lot of money and were so kind and honest. I will always take my car here and know I’m being taken care of and will receive great service, unlike the dealer!!!"

"Guest came in for a tire check, the worker up front said maybe we can it’s extremely busy in here but pull up to the bay and we’ll try to help you. The lady waited over 30 minutes and continued to wait. After she asked another employee to help her and the employee said yes we’ll get that taken care of for you. She left the worker up front made the comment that she could have went across the parking lot and filled it for free by herself. I understand that this location is under staff but this type of customer service is uncalled for. Tire check takes a small amount of time and is a service that Firestone offers to their customer. She was a mature lady that might not know how to check or even put air in her tires by herself and is dependent on places like Firestone to help her for all tire needs."