CARSTAR Ideal Northglenn

"Took my car in and after being in for an extended amount of time I had to be the communication between my insurance and the car star adjuster because he just wasn’t available or have any sense of concern about getting fly car done. I paid for additional work to get done outside of the claim, and when I picked up my car it wasn’t completed. There was damage done to the driver side of the hood and quarter panel that wasn’t there before. I left the auto body shop to get home and see it. Had to return to the shop to point the work I paid for wasn’t completed and there was more damage. The paint doesn’t match the original paint, and horrible paint job. Didn’t connect the back window defroster when they put it back in. So my defroster hasn’t worked since I picked it up. Spoke with Tracy the shop manager she promised work would get fixed that was five weeks ago and still haven’t heard anything. Save you money, frustrations, and disbelief for other places. This shop is horrible"

"DO NOT take your car here if you want work completed in a timely manner! My daughter was side swiped which caused some damage to the rear driver's side. The other driver's insurance was great and got the claim started right away. We dropped her car off on January 11th. The estimator rushed through the drop off and barely gave me time to discuss my concerns. That is the LAST TIME I spoke to anyone involved in the actual repairs. I called multiple times a week for updates and was assured each time (by the receptionist) that someone would call me back (including the manager) which never happened. I was finally able to pick the car up on February 20th after I CALLED THEM to see if it was done. I STILL don't know what was repaired and what was replaced as the invoice I received says repair/replace on EVERY item. If I knew what was actually done, I might be able to give more stars as the car seems to be good. Almost 6 weeks for a fender bender is not acceptable."

"My car had to be towed in and the technicians did a fantastic job fixing everything, it looks great. The front office staff were also amazing, they were very knowledgeable, friendly, courteous informative and attentive. My dissatisfaction came from a girl who I was told is named Tracy. I believe she is someone who is in a managerial position as she took control of the situation when she came out to see what was going on with my car. She did not introduce herself or give her title before starting to take control of what was going on. She was very rude, disrespectful, condescending, extremely unprofessional, and the sole reason I would not return for future service nor would I recommend this CarStar to friends and family."

"Horrible service my vehicle has been in their shop since November for just a rear bumper, it's now February and still not vehicle. They don't answer and when they do they hang up. When you do finally talk to someone again they have no knowledge of hanging up on you. I don't understand how it take this many months for a shop the specializes in body work yet can't get a rear bumper done let alone display any kind of professionalism. I do not recommend this shop to anybody go elsewhere if you want you vehicle back in a timely manner"

"This team did a great job on my Rogue! They had a very difficult time dealing with not only the vendors repeatedly sending the wrong parts but me on the other end of the line whining about how bad I needed my car back! They handled the entire situation with professionalism, empathy, and kindness. Lisa and Julie have a hard job keeping that train from detailing, but performed with grace and always had knowledgeable feedback. Carlos worked his butt off getting the right parts as soon as he could and making sure everything was 100% correct, no matter how long it took. In an economy that has forced companies to lose customer service and pride in the products they offer, this shop has not, and I don’t see them slowing any time soon. Keep up the great work, you guys!"