West Highlands Auto Repair

"Brought my Subaru Forester in for a simple oil change and it cost an obscene $115. In the recent past my last two oil changes cost $70-80. My first mistake was accepting that price. As soon as I left, my check engine light and three other warning lights came on. Brought my car back and they tried to claim it was a mere coincidence. I've had my car for over five years and numerous oil changes and I try a new place and this "coincidentally" happens. Meanwhile West Highlands Auto Repair has signs all over the shop advertising their diagnostic tests for warning lights, which cost almost $200. They offered to perform these tests for free as if they were doing me a favor, and didn't provide any compensation for my wasted time. They also suggested several possible expensive repairs, even though they probably just did a sloppy job/left the oil fill cap off. What a racket. I will not be returning. Save your money and time and go somewhere else."

"I always go to West Highlands for repairs on my Jeep Cherokee. They are good mechanics, reasonably priced, and very honest people to deal with. Recently they diagnosed and fixed a persistent squeak in my braking system for less than $100."

"Went in for an oil change. Nice folks. Got the oil change, left the shop. Easy. I drove around for a bit and the car smelled terribly like oil while driving. Looked under the hood and Mike the technician left the oil cap off and oil had spilled all over my engine. I came back to show this, they cleaned it up. However, was not offered a refund and when asking for a refund I was told by James “they have to check the security tapes.” The engine was covered in oil which can completely destroy an engine. If I had not caught it earlier, there would’ve been a heavy chance that the engine would not have oil in it. I understand mistakes happen but implying that I may have sabotaged my own car for a free oil change by “checking the security tapes” is unacceptable. I’ll be calling everyday to get a follow up on those security tapes. Update: They decided to write back here before calling me back after I left them a message. I was never offered a complimentary oil change toward my next visit. If that’s what y’all were thinking about doing, you never told me that information. And since we literally only talked once, the day of the oil change, a phone call back after I left a message would’ve been helpful. And in the message I was indeed frustrated because I do not like being called a liar. I never resorted to foul language, anything sinister or tried to force anyone for a refund. In my message I asked them to stop this in between business because checking the security tapes is essentially calling me a liar. Either call me a liar and do not give me a refund. Or offer something. Or even, call me back. Nothing was offered, I was called a liar. They said the oil cap was on when I returned the vehicle. Correct. I put it back on the car because I thought it was pretty strange the cap was off in the first place and oil was all over the engine. I’m not a mechanic but I would wager that’s not good for an engine. I have never once received an oil change and felt the need to double check a mechanics work. I checked under the hood because when driving around the fumes were so strong that I knew something was wrong. Also James over the phone, after I called them, said the oil cap was “loose,” which is interesting cause I don’t think a loose oil cap could cause as much oil to get all over the engine as it did. The customer service provided by James is possibly the worst I’ve ever received. I’ve been in a customer service my whole life whether it be service industry or retail. When I asked when I’d get an update on the security tapes, if I should call or if they would call he said “either or.” Clearly none of this was a priority to them and they think an error like not putting an oil cap on is not a big deal. This business is laughably run. If you’re in the neighborhood or thinking about doing any form of business with them, don’t bother. Give literally any other shop your business."

"As a woman who knows virtually nothing about an automobile engine, I feel confident that I will receive reliable, competent, and trustworthy service from West Highlands Auto Repair. I've been using their services for ten years+! I'm also happy to patronize a family-owned business."

"I do not trust the mechanics at West Highlands Auto Repair. They charged me $148 just to tell me what I already knew about my car which is that the speed sensors need to be replaced. They also quoted me $640 to remove some battery corrosion and replace the speed sensors. I had already personally purchased the sensors which cost $3 each. Their pricing is a complete scam. I would pay a shop double the cost to just be honest. The workers are very polite but I want my money to go towards a working car at the end of the day. Would not recommend."