Discount Tire 16385 Washington Street, Thornton, CO 80023

"I called to make an appointment to have front tires put on my RV. I was assured they were in stock. Called on the day of my appointment to confirm and was told I could come earlier. Worked with Zach. He, and other staff were very friendly and knowledgable. The job was completed and I received a heartfelt “I appreciate you!” From Zach and my RV was delivered by another very friendly man! The facility was clean and seemed very professional. My wipers were inspected as well and may need replaced soon. Thank you for a very good experience! Will be back for the other tires when they are due!"

"No customer service once so ever! I bought 4 tires for $3,000.00 at Discount. Took my vehicle in for the appointment to have them installed and an hour later I get a call from the store explaining they ran into a problem and they had broke a lug nut on one of the wheels. They asked me if it was ok if they damaged my custom wheel in order to get it off. I told them no, so they were going to try and get it off. They called back 10 minutes later and said there is nothing they could do and to come pick up my vehicle. Now I am the one that has to deal with this lug nut they broke!?!?. They literally shut the door on a 3k purchase! I took it to Peerless in Brighton and explained my experience with Discount and before even committing to purchasing tires from them Humberto walked out to my truck with an extractor and removed the lug in less than 5 minutes…. Note without damaging my wheel. I of course have them my business! For Discount tire being I. The business of removing wheels and tires and they could not do this is completely ridiculous and tells you they are not professionals once so ever. I would say Discount is fine to use as long as everything goes smooth but one think that goes south they have no clue what they are doing. I will never give my business or recommend this store to anyone going forward. I have shared this story to many and they think I am kidding that any place what ask if they can damage the wheel to remove something they broke and they didn’t even own up to fixing what they broke."

"I have had the best experience at this Discount. I stopped by a month ago to get air in my tires (to push off getting new tires a like longer lol), and the guy who aired up my tires was so helpful and we talked about tire options when I was ready. I finally ordered new tires a few days ago and ordered them to the wrong location :/ Zach has given me THE BEST customer service. He gave me options to still get tires on today, gave me the same discount the other store was giving me, and even called the other store to get my deposit refunded so that I didn’t have to worry about that. Zach’s customer service is above and beyond. Big kudos to the Thornton Discount Tire!"

"Five years ago I would have said their customer service was good , but the bar has been set so low lately that an excellent customer service experience REALLY stands out. I had a terrible interaction at a different shop earlier in the week and I was at the end of my rope.These young men did a fantastic job, they were polite, they were fast and they took good care of everyone in the shop. I hope their manager realizes what he has and takes good care of them. I'm literally going to bake cookies and take them back, that's how bloody pleased I am."

"After having a blowout on the highway, I went to this store to get my truck back on the road. I had a tire protection policy I had purchased with the vehicle and Tanner was above and beyond helpful with filing and getting the claim paid. I opted to pay additional to get a full set of tires and was given some thoughtful options for the tires I wanted to buy. The set had to be ordered and I expected to get my truck back the following day. The whole crew stayed late to get my truck rolling that evening. This Discount Tire is the best run tire shop I've ever gone through. I praise this location for their professionalism and work ethic. Highly recommend."