AutoZone Auto Parts 18510 Wright Street, Omaha, NE 68130

"I will not return to this location. One of the worst customer service experiences I've had. Staff did not acknowledge me, seemed annoyed I asked for help at all, and refused with vague reasons to even look at my battery."

"Highly experienced and very helpful. Always enjoy coming here for my car questions and parts needs."

"Nice place, takes engine oil. And they seem fairly knowledgeable and friendly."

"Walked into the store noticed an employee sitting down on a ladder on his phone got in line to get helped. He ended up helping me. He has curly hair about 5’5 - 5’7 and a little bit on the heavier side. Worst experience ever I went in there to get oil filter and oil Never have I got the filter myself. An AutoZone employee always has got it for me. Not sure what the policy is. gives me the part number for the oil filter. I go back there to look for it. I come back to him and I let him know I can’t find it. He doesn’t even try to go back there with me and look for it. there was another guy with a gray shirt. I’m assuming he’s a manager there about 6’1-6’2 baldheaded that was no help and at the end of the day they both had the same attitude."

"I've been an AutoZone customer for years. This particular Autozone I have had problems with and is the reason why I travel 10-15 extra minutes to a different location. On multiple occasions the Assistant Manager/Manager "Dan G" has belittled me, spoke in an condescending manner, and showed no care/concern in regard to customer service. Today, the following occurred, which is prompting this review: I purchased spark plugs and spark plug wires (which have a lifetime warranty) early in the day. Once I finished changing plugs and wires, I brought the old wires back to get a refund. Upon arrival a CSR helped me but just questioned my purchase and return which made me feel as if I done something wrong. I explained that ive purchased these wires in the past and its under warranty...nothing but silence and he just stopd behind the counter with no explanation..After a few minutes of silence and no resolve the Manager Dan G, then came over and informed me it was "Sunday". I didn't know what this meant to a customer, but Dan informed me that they just finished the "cash drop" and wouldn't be able to give me the refund in a very rude dismissive manner. I then told them I was going to bleed my brakes and asked if they had the tools to perform this task.. Dan G walked over and grabbed the part which I later find was a gas cipher tool... Not sure what the problem was or why they treated me with so much disrespect. I went to another AZ which helped me entirely by processing my refund and giving the correct specific tool which said "brake bleed kit". Not sure what the problem was but I WILL NOT go back into this Autozone in the future. Mr. Assistant Manager Dan G needs some real training in rapport building, especially in this type of industry. Very frustrating situation and waste of time."