Highland Park Apartments 1216 East Seneca Avenue, Des Moines, IA 50316

"Liv lavender property management company, since taking over the complex that I live in, they have did is no one can park at no time one the lot without a visitor's pass sticker that's $50.00 . They started out nice a then began to not do what they say they'll do. I've been here right at 3 years and have not been late on rent causing no issues, I requested a visitor's pass on Monday 01/29/24 and I was told that a pass would be put on my door that evening. No Pass was delivered and I had family coming from Texas to see to me because I was having surgery on 01/31/24 my sister and I came out to head to my surgery and her car was towed $200.00 later Grace at the office said that we've communicated with you guys about the parking situation and she shouldn't have parked there . And they don't deliver passes after 4pm. First if they would have brought the pass like I was told the car wouldn't have been towed either. And I've called at 3:45pm and still got a parking pass before 5pm no problem with that. It's really easy to be cold hearted to someone, until it's someone that you love or care about. Be careful about how you treat people you never know that you might need that same person that you were cold towards"

"I GAVE NOTICE TO MOVE OUT ON 10.18 PAID RENT UNTIL 11.18. BY LAW THEY HAD UNTIL 12.18 TO REFUND WHAT THEY DIDN'T STEAL FROM MY DEPOSIT, AND I STILL HAVEN'T RECEIVED ANYTHING BACK YET! MANAGEMENT IS LYING AND GIVING ME THE RUNAROUND. THEY'RE NOW 22 DAYS PAST DUE! DON'T EVER RENT FROM THESE PEOPLE!"

"family atmosphere, I really like living here... attentive staff... thanks to Ricardo who was available to resolve my problem quickly... thank you all"

"Grace was very pleasant on the phone.Very informed and was able to get my tour scheduled immediately . Look forward to meeting her and finding my new place."

"When I moved into Highland Park Apartments in 2021, my stove was non functional and I didn't have any smoke detectors in my unit. It took over a month to have those fixed. Since then, it's been decent but with the continuing rent increases and now monthly parking fee, it's not low income friendly, and seems to be pushing those who are low income out. When trying to reach out to have issues resolved, it takes a while for the leasing office or maintenance to respond. Reloading your laundry card is also a nightmare because the only way to load it is in the main office, and when they're only available once a week and often canceling office hours, its impossible to ever load your laundry card."