American Inn & Suites 5626 Douglas Avenue, Des Moines, IA 50310

"Female manger rude and stuck up refused a room because she claimed she needed all ids for the adults even though room was only going in one persons name worst place over ever stopped at wouldn't let anyone i know rent from this place. Terrible customer service would give it no stars but not possible just terrible lobby stunk and everything"

"This place is a joke they say they have a room for you and you give them a deposit and when you get their they don't have a room and take your deposit this is a shady place"

"Elizabeth is rude,disrespectful and the worse example of management I ever saw. Rooms stink,lobby smells like cigarettes and urine. Residents are dope heads and dirty. I'd rather sleep in a dumpster!"

"Entire place reeks of cigarette smoke. Your nose might get used to the acrid smell, but your brain won’t. My wife and I asked to switch rooms because the first one had so much accumulated carbon monoxide that we both woke up in the morning with pounding headaches. They moved us to another room that smelt less like cigarette smoke, but smelled more like mold growing on the wall next to the A/C unit. Black mold. No wonder they installed plexiglass separating you and management at the front desk. Perfect get away for ex-cons, active criminals and drug addicts. Really though, no one should be THIS hard on their luck to stay at a dungeon like this. The Des Moines Health Department needs to condemn this place. Absolutely disgusting."