Constellation

"*Update 3. There is absolutely nothing luxurious about this property. They changed office staff AGAIN! The office manager, Jenna, was not the problem. It’s the people in upper Graystar and Graystar as a company in whole! Right when things just started to improve, they change staff again! No snacks, no more monthly social events, and the grounds are a mess! They have even discontinued the heated pool! Graystar is a HUGE mess and if Howard Hughes knew anything about business, they would FIRE Graystar to save their apartments from going downhill so bad!! The apartments themselves are dated, with dated appliances, and everything falls apart! Graystar/Howard Hughes doesn’t want to pay a vendor to power wash the staircases and the sidewalks. Graystar doesn’t want to pay to fix or clean anything around here! The dog poop is out of control! Even the maintenance staff and front leasing lady, have left. Nobody wants to work at Constellation. People are moving out fast. Nobody wants to live her anymore either. There are so many vacant apartments. Everything in my apartment continues to break! I don’t have enough characters to list everything that has broken. Don't rent here. Go to Elysian at Tivoli Village if you want luxury, social events, and much nicer apartments, and organized staff. Elysian are their own brand and they get it right! I am doing a 6 month lease while I look for a house and then I’m out of here! Update 2: I felt inclined to delete my original review and write a new one, as the original was a reflection of the old property management company and the transition with the new one. Transitions are tough and Graystar definitely disappointed many residents. However, I see things improving finally and I have to say the office staff, Jenna, Mo, and the maintenance team are TOP NOTCH. Jenna addresses any issues in a timely manner and so does maintenance. Seriously, the best team! We are starting to have monthly social events and hopefully that continues. The location is unbeatable. It is also quiet here. I gave 3 stars for the team but the lack of 5 stars is due to HOW MANY THINGS BREAK in my apartment. Everything, and I mean EVERYTHING has broken and continues to break. But maintenance is always right on it and fixes it so that's a plus! Also, several cars here have been broken into, including my window getting busted out, and there are no security cameras here. Howard Hughes doesn't seem to be concerned with safety here, as there has been several instances of homeless people sleeping on balconies, bathing in the pool, and cars getting broken into several times. Howard Hughes should take the safety of their residents a bit more seriously."

"We LOVED this place until, like others, Greystar took over. The level of service has been a bit rough. I will confess we weren't particularly bothered by it, because we're not needy tenants, until our move out process: 1. We strategically timed move out with the expected lease renewal terms. The renewal offer was not provided timely requiring us to call and inform them we wouldn't be renewing to maintain compliance with the lease terms. We explained in writing and on a phone call with management, that my job was relocating us. Then we still got a renewal letter a few weeks later. Alone, this isn't a big deal, maybe they're legally obligated to send the renewal letter even though we'd already told them we wouldn't be? We reminded them we're not renewing. 2. But, then after resolving that, management essentially ghosted us. A random invitation email to join a move out app was sent to us. 0 instruction or guidance from management on using this app was provided. Still, I followed the app instructions, diligently filling out the forms and scheduling a moveout. Again though, had no follow up from management. The requested moveout date came and went without a peep from anyone. (We'd requested a formal moveout ahead of the lease term.) This required me to again reach out several times to find out how to move out and ensure things were appropriately returned (keys, fobs, etc.) Our keys were ultimately returned via mail due to this lack of follow-through from management. Not once did they reach out to confirm receipt, or next steps. 3. About 5-6 weeks later we AGAIN had to reach out to discuss our deposit refund. It was ultimately less than $100 we got back and I'm not sure what they deducted, but it wasn't a particularly large deposit in the first place so I just let it go. Only then did we also receive confirmation they finally shut off the Cox account they manage for residents. Which leads me to issue #4. 4. This last complaint is partly on Greystar but also partly on their relationship with Cox (who is wholly inept at customer service). Greystar severely delayed closing our account which they manage on all residents' behalf. We left the property in Nov 2023. Now, mid January they closed the account. Which means Cox is trying to in turn hold us the former residents accountable for equipment on a property we don't have legal access to. Maryna from GreyStar has been diligent in trying to help fix all of this quickly, but Cox has been a hot mess. Had Greystar been organized and responsive upfront with our moveout, this all would been avoided. I don't love having my time wasted helping do Greystar management's job for them. Conclusion: The location is great, when working the amenities are decent although they seem to go down often and the little "perks" the community offers can be inconsistent. The construction quality is "apartment grade", it looks nice but its not high quality so expect issues and to hear your neighbors. Be prepared to follow up constantly with management. Be extra nice to maintenance and you'll get better help, faster. Although they use "luxury apartment" in their marketing to imply a better level of service and community quality, it's really just as average as most other places. You're paying a premium for the location above all else."

"All of the residents agree that since Greystar management has taken over, this place has declined and is completely unacceptable to live in anymore. The safety is a huge concern since this company took over and despite being made aware over and over on numerous occasions, Jenna the manager refuses to do anything about it. Car break ins, homeless people accessing the gate codes which can easily be changed but Jenna refused to do so, the property unkept and unclean, has never been cleaned or powerwashed since the management took over, the parking is unmonitored, the management and maintenance is completely unresponsive, rude, Jenna does absolutely nothing for the community (and I mean NOTHING, not even sure why she exists because she nor any staff responds, are not seen on sight, and are so rude to the residents who pay outrageous amounts of rent here). I’ve been a resident for years and due to the manager who does absolutely NOTHING Jenna - I will not be renewing my lease. The residents all have the same complaints, including that I t is nearly impossible to contact anyone in the front office. The office is usually locked and unattended with no personnel in sight. The phone always rolls to voicemail. It is rare to reach the property manager and emergency messages are not returned. If you do manage to reach the front office, you are treated like an interruption to their day and Jenna actually had the audacity to fight with me and refused to accept a package on my behalf which every other company has done for years and she caused major delays with packages for weeks because she refused to SIGN for a package or check lockers for lost packages, if she does not open the Parcel lockers no one else can so why would you not check the lockers like previous management used to do with any lost packages! She is lazy and it is unacceptable: the entire community wants her gone. We need her out immediately. I have sent over 100 complaints since Greystar has taken over and not one has Jenna addressed: her bogus response on these reviews to contact them is a joke because she is never there and is completely unreachable and refuses to purposefully not address issues. Yet, she is double charging ever resident every month on rent and charges and charging us for Homelife which has not worked since she took over. Residents are starting to lose their patience with her and we will take action. I also agree with the previous residents below, part of a luxury building experience is customer service and it is now severely lacking. MAINTENCE issues go unresolved and Jenna is the worst. After years of living here, it’s unfortunate we are allowing Jenna to ruin our community for residents that have been here for years. I could not agree more with the resident below, especially that the building is in a constant state of major repair due to the poor construction, the safety is out of control, apartments are not kept up and when you clean you get a notice from complaints of water!! What other option do we have when you won’t clean the property or power wash or do anything to keep this luxury apartment building up. Yet she raises the rent and double charges and scams us on Cox Bogus Homelife bills that have not worked and are not reliable. Everyone is moving as a result of Jenna and the management it is beyond unfortunate and unfair to longtime residents. We have been asking to get in touch with her higher up and corporate and she refuses to provide any information or move a finger. Get her OUT of here."

"I’m lucky Nayib was working when I called to inquire about leasing. His level of responsiveness and overall customer service made Constellation stand out amongst other luxury apartment communities in the area. He was always friendly, prompt in getting back to me and knowledgeable about the property. At all times, he went above and beyond for me - personally taking pictures and videos of the units I was interested in, sometimes at the very end of the day, and working with his management team to accommodate my requests and expedited time frame. I’ll update this review after I move in so I can speak more to the property itself but I'm hopeful that my experience as a prospective resident carries over!"

"Visited Constellation apartments today and was impressed by its high-quality fixtures and garden-style layout. A special shoutout to Nayib, who went out of his way to give me a tour on such short notice. His welcoming demeanor made the experience all the more pleasant. Highly recommend!"