Cummins Sales and Service

"Nice clean facility. Comfortable customer waiting lounge. Friendly, helpful staff. ATTENTION FULL TIME RVers. The staff here is very accommodating! You can stay in your RV on their property while it's being worked on. They provide on-site security plus 50 amp power. No water or sewer, but at least you can stay in your home while waiting for parts."

"Worst experience I've ever had for service and absolutely no resolution to my problem. I have a Owan/Cummins generator in my older RV. A local mechanic couldn't fix it. I called Cummins and after speaking with a representative was assured they had the knowledge, resources and equipment to analyze the problem and assured me they would return a generator in running condition. After waiting two weeks for an appointment (their tech was injured) I finally got the vehicle into the shop. After 3 days they condemned the generator, recommended a new generator ($7,300.00 installed) said they didn't know if that would fix the problem and charged me $540.00 for nothing. I left with the problem I went there with and no answer as to why the generator didn't run."

"Absolutely incredible staff. I was trying to get out of town with our motor home for a month long vacation and my Onan generator had an issue, Curtis jumped right in and was able to get me in early in the morning and resolved the issue. I wish I could remember the technician's name that came out and explained the situation to me, he was great as well. Either way I'm forever grateful for the excellent customer service that I received. By the way, the facility, service desk, drivers lounge and sales area were absolutely outstanding as far as cleanliness and professionalism. (see attached photos)."

"above average service until I left their location. I got to Desert Eagle RV park in Nellis AFB and discovered that someone had used our commode to do #2, broke the arm to the access rear hatch , two bay doors some how got damaged (see pics), the portion of the radiator where the fan is located did not get clean and the entire engine did not get steamed clean as stated on the invoice. I hope I make it home without any heating issues. Never got an estimate before any work was done. Lesson learned."