Urgent Pet Care West,

4257 South 144th Street, Omaha, NE 68137

"Thank you for your empathy, warmth and professionalism this morning taking care of Blackstone. You provided him with the last act of kindness when our beloved cat's old body was giving up on him. The past 24 hours were hard on him and he was deteriorating quickly. I didn't want him hurting any longer and your clinic being open on Sunday made it so he did not have to. From the front desk, techs and vet you were all so amazing and patient even through my tears on the phone. He was not just a cat but part of our family and especially my Mom's little shadow. Again, thank you for your compassionate care at this time."

"I foster, and I've taken numerous dogs and cats to Urgent Pet Care since Dr. Starks opened her much-needed clinic. They have always received exceptional care, and been treated gently and respectfully, as have I. UPC triages their clients, so the most urgent cases are seen most quickly, which I truly appreciate when I've taken in animals bleeding or in shock. UPC has the skills to rapidly assess the animal's needs and has the equipment available to provide immediate needed care. I not only recommend UPC, I pass out their business cards to my dog class students in case they have an emergency. UPC does not take the place of my regular veterinarians, but works with them to provide excellent care. Their charges are extremely reasonable for the services provided. I can't recommend them highly enough! ~~~ Lou Meyers"

"So thankful that I found Urgent pet care. They got me in on Sunday morning and got our dog in that ingested glue, They were able to quickly diagnose her and perform emergency surgery. They kept me informed thru the whole process. All the way to pick up on Monday morning. Debbie thanks you guys also!!!"

"One Saturday night in March of 2021, my 11 year old dog Indie began acting oddly. She was trying to throw up and couldn’t and was in a lot of discomfort. I looked up the symptoms and then called Urgent Pet Care West. After a brief consultation, they told me to bring her in immediately. They got her right in and quickly determined that she had a twisted stomach and needed surgery immediately. The doctor was honest with me, telling me that this was very serious and she had a 50-50 chance. They called me after surgery and told me that not only did she have a twisted stomach, she also had a ruptured mass on her spleen that was causing internal bleeding. But, even though the surgery was hard and her blood pressure dropped, they were able to stabilize her, repair her stomach and remove the mass. They checked in with me at midnight before they closed and even sent me a photo of her! (Attached) They told me that they would call me with an update when they opened at 6:00 am, and they called me promptly at that time to tell me that Indie had a good night and that I could pick her up at 6:00 that evening. The doctor and staff at Urgent Pet Care West saved my dog’s life and she’s just fine today, two and a half years later. I can’t begin to express my gratitude for the entire staff. They are dedicated and caring. The photos - one from the night of her surgery, only a couple hours later, and one from this week."

"I never imagined my own dog would have an emergency so of course it would happen after hours. We called right away and were able to be seen just as quickly. My family was met with professional warmth and kindness. Everything was explained thoroughly; being a LVT really helped as I knew the steps needed to be taken anyway but the staff wasn’t aware of this fact until later. Both the VA and Vet were quick, thorough, and compassionate. I know times are hard now for our field and I so greatly appreciate the help we received. There’s a lot that goes on behind the scenes most people don’t know about. I felt confident as a fellow Vet Med member that my heart dog was safe and well cared for. Thank you UPC for all you do and all you will do for others!!"