Walgreens 1330 East University Avenue, Des Moines, IA 50316

"When buying products with extra medicare benefits, such as, food, OTC meds, and emergency type items, it would be beneficial if Walgreens provided a list of covered items. The problem is scanning the products at check out and not knowing the items covered and ending up paying cash for uncovered items. Last time shopping, the benefit wouldn't cover trail mix nuts, but covered candy. Is there a catch? Am I doing something wrong or do they just need to correct the issue for customers and employees. It seems like there would be an easy solution to this and it would've not even been an issue prior to the new benefits for Medicare beneficiaries. Any feedback would be appreciated!"

"3rd shift rocks unless your the lady that is allergic to perfume can you get spray any smell it you want to buy it in the store because she's allergic to it. when people go to buy perfume they want to smell it before they buy it the lady with the long hair that works third shift ask her to smell perfume lol She needs to get a new job for real. But if you are looking for a fast way to get in and out and can afford it the great place to shop."

"Avoid the drive thru. Been here several times and each time is over 20 minute wait for 1 prescription. The inside of this store is dirty. The floors are littered with garbage and dirt. The aisles are bare and littered with stock boxes half open and scattered. I could not find what I needed and staff were overwhelmed due to staffing. I recommend avoiding this store."

"The staff and the service are usually pretty good, but the pharmacy is a freaking joke. As of this month (November 2021) , they are closed on weekends and on weekdays, open at 10, close at 6, and closed for half an hour in the middle of the day. How anyone who works 9-5 all week is meant to use this service is beyond me. I'm sure there is a reason, but this is just an absolute mess. If you're looking for a place to run your prescription through? This isn't it."

"I stopped coming to this Walgreens over a year ago. Customer service was TERRIBLE, and the phone hold time for the pharmacy was usually 20-30 minutes. This past year, after staying away for 6 months, I decided to come back and see if there were any changes. And guess what? There were!!! There is a new store manager, Christine, and she has TURNED THIS PLACE AROUND! Now, there’s OUTSTANDING customer service, and I haven’t had to wait on hold for the pharmacy for over 5 minutes since the management change. Christine, the new store manager, has worked very hard, and has turned it into a store that I enjoy visiting. Oh, and the pharmacy staff has been trained since she began. Now the wait times are short, and the staff is customer-oriented rather than a chaotic mess. Thanks for making this Walgreens an excellent place to shop and get my prescription needs met!"