Back Country

"Hello, I recently had an unfortunate experience with the store's return policy. I purchased a gift for someone, but when they tried to return it, they were informed that only store credit was allowed. While I understand that every store has its own policies, this particular policy feels a bit restrictive and disappointing. It seems unfair that the person receiving the gift is being punished in this situation. I wanted to share my frustration and disappointment with you in the hope that maybe there could be some reconsideration or flexibility regarding this policy. I believe that a more customer-friendly approach to returns, I will not return."

"I had a terrible experience at this store they lack morals and values. Additionally, selections are poor and store is poorly organized. I would strongly advise against buying any gifts here as it would feel like throwing your money in the trash, especially if the recipient doesn't like the items. This store and its workers have ruined Christmas for me. I am extremely disappointed and frustrated."

"Buyer beware! My husband purchased a birthday gift for me one week ago and I tried to return it today with the gift receipt and was told we could not get a refund but store credit only. My husband was with me and the same gentleman who helped him was present at the store. The person helping us said we could only get a refund with the “original receipt.” We want to support local businesses but this was such a disappointing experience. My husband was not made aware of the gift receipt policy when he bought the shoes and unfortunately misplaced the “original receipt.” I have $150 credit now to a store I have no desire to visit again."

"This is my go to shop for travel purchases. It seems that they only sell solid gear with great warranties. Most recently I needed a receipt for a 4+ year old dry bag. Jay was able to access the receipt within minutes and emailed it to me. I was able to complete my warranty request the same day and a new product will be sent shortly. Buy local!"

"I love this cute outdoor shop and all the product they sell. The reason for 4 stars is the employees seem to hover (especially the females), making me feel uncomfortable. The first time I went there however, my boyfriend and I bought two Osprey packs and had great customer service from one of the male employees who helped us make a decision. We were there for hours and he even offered us a couple beers. If it weren’t for our more recent uncomfortable experiences I’d give 5 stars for sure."