NAPA Auto Parts
5960 Southeast 14th Street, Des Moines, IA 50320
Hours open
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM
Sunday:
9:00 AM - 4:00 PM
Photos
Location & Phone number
About the Business
NAPA Auto Parts is a well-known car repair and store located at 5960 Southeast 14th Street in Des Moines, Iowa. It offers a wide range of automotive parts and accessories for both professional mechanics and DIY enthusiasts. With a reputation for quality products and excellent customer service, NAPA Auto Parts is a trusted destination for all your car repair needs. Whether you're looking for replacement parts, tools, or maintenance supplies, you can count on NAPA Auto Parts to have what you need to keep your vehicle running smoothly.
Reviews
"Great customer service; was in and out in no time!"
"Great place to buy auto parts. Conveniently located, easy to find"
"Updated 6/15/2023- miss Ben wish they brought him back, Champ is pretty nice too. These guys all work hard...... Ben Gomez is the best. He is always so helpful and knowledgeable. He has even brought me back from the edge when other associates have messed up. Good guy main reason I go back."
"(edited in update below in response to NAPA's inquiry) The NAPA brand marine battery on my newly manufactured boat went dead the last week of June 2017. The manufacturer date on the side of the battery is March 2017, but they won't do anything about it since the boat manufacturer was the original purchaser. Mark, the manager, won't even take the battery back so the Clinton, Iowa store near the manufacturer can replace it for them. I've escalated to the district operations manager and will see where it goes. Since I want a working boat this 4th of July, I ended up purchasing a replacement at Advanced Auto parts. In short, NAPA found an excuse to not stand behind its three month old defective product, and it was $92 out of my pocket to have usable equipment. Edit: I escalated to NAPA's District Operations Manager and with the help of my boat manufacturer was able to resolve the issue. In the end I had to return the battery to my local NAPA and the Clinton, Iowa NAPA will credit my manufacturer the amount I paid to Advance Auto for a new one. My boat manufacturer is writing me a check for what I paid Advance Auto. It didn't need to be this hard. Lesson learned - stay away from the SE14th NAPA Auto Parts. Mark (the manager) is decidedly not helpful. Everyone else in the process, including those in his own company, didn't get why he didn't just fix the issue. This issue has been resolved, with the SE14th NAPA store dragging its heels throughout the process. Without intervention of my boat manufacturer, I would not have been able to get a refund for the battery I purchased so I could have a working boat during the holiday weekend. For this reason alone, I leave the review at one star. I have also sent an email to the customer service address in the "Response from the owner" reply to this post, to ensure that any understanding between them and I is crystal clear."
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