Subway 3605 Merle Hay Road, Des Moines, IA 50310

"Easily one the worst restaurant experiences. Not worth your time. If you want okay food with okay service, go somewhere else. The sandwiches are okay but the service is horrible and I am being generous. Just the worst, but the subs are okay."

"Go anywhere but this subway. As I was ordering the person taking my order could not understand a single thing that I was saying so when I slowed my voice and raised it to make it audible, he started yelling at the top of his lungs the same thing that I just said to him. When I got to the window I handed him a get a FREE foot-long when you buy a foot-long and a drink coupon. The man told that it was a get a free drink when you buy a foot-long coupon. As you can clearly see from my photo it is a get a free foot-long when you buy a foot-long with a fountain drink I tried to explain it to him several times, and he continue to argue with me. In the end I handed him my card and said just run the thing. The whole time there was a short, dark-haired, Indian man in the background peeking his head through the window, staring at me like he was going to throw something at me. I had to tell him to please get away from me 3 times. I have never had an experience this bad at any establishment in my entire life. Please never eat at this subway."

"Go ANYWHERE else. This is the third bogus experience I've had in less than 3 months. The night manager, a shorter, dark haired man shows zero interest in resolving any issues any time there is a problem. This time, he claimed he never recieved my online order even after asking to see my receipt, I show him, he still refuses to even make me my sandwich and offers up no option to make it right. Run."

"Every time I have come here or ordered online, the service has been great. David/Dave (not 100% sure what his name is) is very attentive & He took my order while I was pregnant and told my husband to be sure to “listen to the boss” jokingly referring to me. He is funny and super sweet. When it isn’t busy, he will make small talk and it’s super nice. I have nothing but good things to say about this location. Keep up the great work, you guys work so hard and it does not go unnoticed!!!"

"Placed online order, picked up on time which is nice but when we got home each of our sandwiches had the most minimal amount of cold cuts you could imagine. Order was placed well before close. I don’t know what kind of Pennie’s they are trying to pinch but sandwich was nothing close to what I ordered online my sub way club looked like a diet club."