Papa Johns Pizza 4503 Southwest 9th Street, Des Moines, IA 50315

"First I ordered online and went to pick up. The first guy I was working with was rude and unprofessional. The girl that helped me was very sweet and efficient. The food is cold after a 6 min drive home. The pizza is overly greesy and the wings have no flavor"

"Ordered a pizza and cheese bread for delivery when I get my food the garlic sauce had been stamped into my cheese bread and poured out all over it for some reason. Wouldn't suggest ordering food from here again."

"First time having a really bad experience here. Pizza Completly wrong, twice. Then to top it off, employee mad at me, told me it was my problem, I did it wrong, she spoke to me about the order and confirmed it and I told her yes, we did verbally talk about the order and you still made it wrong, she hung up. All I wanted was the Epic stuffed large pizza no mushrooms. Well done, all veggies & pineapple, on 1 side of the pizza. The meat stays on both sides. Simple. And the 2nd pizza, pepperoni and sausage, again well done. First pizza meat was fine, came with mushrooms and veggies covered entire pizza. But they split it Not sure if they added sauerkraut too which I didnt order, pizza fell apart when you grabbed it. 2nd pizza was burnt. Called right away, told the person the error, told her the exact way I wanted it, said it was fine and will delivery it and hung up. Called back, because the first order was a pick up not a delivery, how were you going to deliver my pizza. Took almost an hour to get here and again, veggies covered the entire pizza, had mushrooms on some areas and no pepperoni. Called back and she practically cused me out and hung up. If I didnt have to go to class yesterday, I would have drove back there with the pizza. Pizza ended up in the trash, where it belong. Filled out the survey, waiting for a call back, let's see. My kids do not eat veggies like that. Digging out the veggies in a pizza to serve kids is disgusting and not sanitary. I am allergic to mushrooms, hence NO MUSHROOMS ON MY PIZZA. I cant just remove the item, I'm allergic too and eat it. Some pictures are from the 1st pizza and the others the 2nd pizza."

"Ordered on Saturday at 5pm. Build your own thin crust. One hour later pizza arrived- wrong toppings thick crust. I called right away and said been given wrong pizza. After a little arguing they agreed to remake pizza. Tried blaming new cook staff. Fast forward another hour. Pizza arrived. Wrong again. So many onions I thought it was sauerkrat. Told delivery guy this is wrong pizza again. He shrugged and said 'you ordered it'. I called again. Told manager about mix up. He said to go ahead and keep the pizza. Gee thanks! Plenty of other fantastic pizza joints to choose from. Papa John's is definitely out of rotation for us. Which is a bummer! I think the franchise is locally owned. We enjoy supporting local."