Popeyes Louisiana Kitchen 6230 Southeast 14th Street, Des Moines, IA 50320

"I have always had a rocky relationship with Popeye’s…The food is so delicious, when it’s packed correctly. This specific location always seems to have trouble with staffing. In the past 2 weeks I’ve tried to order inside and waited over 20 minutes to order. Just to decide to leave as there been people waiting for their orders for over 45 minutes! There is one woman who can wrangle things together…But she seems to be the only one who knows what’s going on. Unfortunately, I don’t remember her name and I haven’t seen her lately. I wish this location could get things together…I know they try their best…just not sure what’s happening. But it is definitely tied to their staffing issues!"

"I asked for a mix order of spicy I received only regular. The biscuits was very dry make it so bad I ordered an extra one yuck! I drove 39 minutes to be disappointed. I know it's a new place but they need to do better."

"I went to Popeyes on January 28th 2024 around 230/240PM. I ordered a 3 piece spicy chicken tender (number 5) with mashed potatoes, Cole slaw and a strawberry Fanta with a side of ranch, a blackened spicy chicken sandwich and a strawberry biscuit. I only received 2 pieces of the 3 pieces tender meal, I didn’t get my mashed potatoes. Instead I got BEANS and coleslaw. The chicken was soggy, and the lady in the drive through was very rude. I waited 10 minutes to order my food, when they took 4 customers before me.. they got them out of the way THEN took my order. I was on break from work so I only had 5 minutes to eat and couldn’t return to the store to get the correct items I was missing. I am very concerned with the atmosphere and if they don’t change and start getting things right, they will lose business!"

"I wasn't expecting their classic fries and shrimp to be somewhat spicy. I had the classic shrimp basket. The fries were okay. They weren't crispy at all. The shrimp were very crunchy and looked oily. It was like they were cooked to long and just soaked up the oil. The coke was good but forgot to give us straws. The employs I interacted with were nice."

"Crispy chicken, even with delivery. We did not care for the Mac n cheese but that's just our opinion. Too cheesy/greasy if you can believe it! Biscuit fluffy and fresh. They did not include butter, silverware, or napkins with the delivery which was a bummer. Chicken was great. Like I said- nice a crispy on the outside, juicy on the inside. It was $18.50 for a 3 piece meal but that included delivery charge and tip. It was enough for me and an 8 year old so still not bad."