Cheng's Garden 3708 Merle Hay Road, Des Moines, IA 50310

"Their delivery service does a disservice to the name. I ordered 2 and a half hours ago through doordash. They use their own delivery drivers. It just got delivered. It does not take 2 hours to cook and deliver a meal. Learn how to run a business or pick a different occupation. It amazes me this establishment has 2 locations. They can't even manage one delivery. I've refunded my 70 dollars through doordash. Your incompetent driver delivered the 40 minutes after it was said delivered on the app from the company you have contracted through. Thanks for the free meal you incompetent lemmings. I recommend Walmart, or maybe begging as an alternate occupation for this family owned business. That's the level of critical thinking that is in line lith your company's current maximum capacity for operating a business."

"Don't try to call and ask about your order lol. If they don't understand you they hang up on you and won't answer a second time. Had to have my woman call the second time. Late on delivery."

"We ordered online and added the tip when we ordered. They added an additional tip to our order and said the online "tip" wasn't a tip, but a delivery fee. It was clearly labeled as a tip online. Our order was delivered 30 minutes later than quoted. Food was good, but not worth what we ended up paying."

"Seems after reading the reviews I should have order food from somewhere else. Been waiting for over an hour for our delivery after we where told it would be 20-30 minutes. We call and where told the driver was on his way. Been about an hour 30 now and still nothing. DO NOT ORDER FROM HERE."

"If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can. EDIT: I never ever leave reviews because I too have worked in this industry and can understand the pressures. I began scrolling through all the reviews and they sound so similar to mine. Yes the woman hung up on me too. Yes the woman on the phone was unprofessional, yes the food was subpar and low quality. Do better."