NAPA Auto Parts

"Worst customer service from a guy named bill , grumpy guy I’ll go get part’s elsewhere"

"Went to a competitor for a belt and they were not knowledgeable. They pulled the belt I needed right away and had the unusual size in stock."

"Bill was very friendly and helpful in answering any questions I had!"

"Clearly unwelcome by sole employee, he said he did not have the tool to help with needing a battery in my key fob. Best to go to O'Rielly across the street, they have the tool (screwdriver) and were very happy to help me out. NAPA must be more just for getting parts to shops, not for retail customers."

"Did as much homework as I could on line decided to go to Napa on 63rd in person. When I walked in the gentleman that came from the back never acknowledged me so I walked around, giving him the benefit of finishing something assuming that was why he did not acknowledge me. What little acknowledgment I did get “what can I do for you”. I mentioned that I wanted to see if they had some things in stock. He looked at me and then looked around the store! Like yep we do! Did not bother to ask what vehicle or how he could help! Mind you according to the website I already knew what should be in the store. Knowing this is not always accurate is why I drove 30min to the store to verify! Napa not only lost about a $200 plus sale today but I will never walk in that store again! I own a 97 pick up, 70 c10 pickup , 64 Nova, 49 5window Chevy, and 06 Malibu, my point here is these are older vehicles that do and will need work and Napa on 63rd(if any Napa) will not get a dime of my money! What happened to customer service, it’s no wonder people shop on line. I know I will order everything I was looking for on line now and not from Napa! (Water pump (will get chrome now), radiator hoses upper and lower, thermostat, thermostat housing, antifreeze, all gasket needed.). It’s a shame that a “hello how can I help” is not trained to people any more. I want to apologize for putting him out and expecting him to do the job that he has!"