Stew Hansen Collision Center - Clive

"Great customer service! I was updated every step of the way. My car was done early as well. I really appreciated how well they worked with my insurance company. Everyone I dealt with, in person or on the phone, was very helpful and friendly."

"I wouldn't recommend this shop. This shop came recommended from insurance and while estimate appointment was a breeze, everything else was a headache. From time of estimate to scheduling repair was weeks to ensure our 7 day repair window was met. 7 days turned into 22 days!!! I would call for updates only to be met with uncertainty and return calls never received. Once we got the car back, I right away called as one of the fog lights wasn't working. They tried telling me it didn't work when they received it which isn't true. My husband and daughter and myself knew this to be untrue. They ordered more parts and again had to return the car for repairs. They also moved items around in the car which in my opinion didn't need to be touched as it had no effect on the work being completed. Overall work was completed satisfactory but communication and repair time severely lacked!"

"They used to be great, professional and courteous but today my opinion has decreased drastically. They broke my back window and they’re dragging their feet getting my car back to me in a timely fashion. What was supposed to be a three day job has turned into a five day or more repair. I’m having anxiety attacks over whether I’ll ever see my vehicle in one piece again. So happy to get a phone call Friday afternoon to say my jeep was ready. Thank you. Now I can sleep easier tonight."

"The service here is great! Unfortunately my car has needed major repairs twice in the last year The staff here has been great to work with. I have a Genesis and Stew Hansen’s is the closest thing to a Genesis dealer in town. They kept me informed while waiting for parts and throughout the repair process. The work looks great and you can’t tell it was even hit. Although I don’t really want to be a repeat customer at a Collision Center, I will be coming back if the need arises in the future!"

"Customer service has a ton of room for improvement. I’ve spoken with a lady on the phone who was good but the guys I’ve interacted are less than ideal. One messed up my appointment date by a month and getting consistent communication is like pulling teeth. They were like robots and do what they need to do but don’t tell me what’s happening, what’s going to happen, etc. Dropped it off on a Monday and thankfully picked it up on a Friday. Parts took over 2 months to get but I get that it’s not their fault. Picking up my vehicle I waited in the drive for like 5 min with nobody there then somebody comes out to the drive, looks at me then proceeds to work around a vehicle. Eventually helped me. I will say the quality of repair and paint looks great! The color match looks good and repairs look solid. The detail crew did a great job cleaning up my truck too which I didn’t know they did."