Valvoline Instant Oil Change

"I am just at the beginning of this unfortunate odyssey. I went in yesterday for an oil change. There was alot to it that I can't go into for brevity sake, but it was not a 15 min oil change. At the end, my car would not drive or reverse. They distanced themselves from the mistake immediately saying they were not at fault. Look, if you're a babysitter and I leave my child with you, then I come back, and there's an unresponsive child. I'm not saying you did it, but you are responsible. Anywho, saw the other 1-star reviews and their experience paralleled mine: oil filter (because they had trouble with it), and they disconnected something and my car wouldn't drive. This oil change has taken up so much of my time. I would definitely suggest avoiding this location. I have a bunch of pics, but I'll just put the oil puddle ones up. 1st 8:30 last night, 2nd pic 6:20 am this morning. Now I gotta go to bob brown to get my car checked."

"Never again will we go there, it took 6 to change an oil filter at our shop because a mechanic put it on too EXTREMELY too tight. They should only be hand tight. If I could give 0 stars I would."

"Went home and immediately told my husband how impressed I was with the entire staff and the main gentleman that was orchestrating it all. He runs a tight shop and it shows! Everyone was friendly, having fun at work while staying safe, I saw safety glasses on everyone, they announced what they were doing at every step and best of all- I didn’t have to get out of the car!"

"Update 12/19/23 claim denied failure to take responsibility…….. Warning - Stay Away! Took my vehicle in for simple oil change as I had done for many years and ended up with excessive oil in the crankcase resulting in a $400 parts bill plus labor. Manager Rob and regional Amber denied a damage claim saying it couldn’t be proven that it was their fault due to the time it took for me to report the damage. I was on a trip one week after service when oil pressure sensor failed. Reported the following weekend after return. Started to investigate and found the damage documented below. Valvoline crew were the only ones pouring excess oil into my vehicle’s engine and the people responsible for this damage including so much excess oil it made its way into the intake manifold. They didn’t even care to review the pictures I took here prior to denying my damage claim. Their mechanic who looked over my vehicle said they are good for three similar claims a week. You can now all judge for yourselves. If you want them anywhere near your vehicle. Save yourself the headache and avoid this place if you care about quality, honesty, and corporate responsibility. Horrible way to treat a fifteen year customer who allowed them to service multiple vehicles. Off to Legal it goes."

"In checking out the reviews to see if they are accurate, I took my car in for an oil change and radiator flush. Well the reviews are true to form. This is one of the top oil changing places in the Des Moines area. The staff has a plethora of experienced technicians who seem to take pride in their work. The General Manager (Rodney) seems to place the customer first. Great job!"