Heartland Tire

"Went in to have them look at my tires as I was experiencing a little bit of additional road noise on my 2022 BMW M3. They came out and looked, and immediately went into "scare" tactics, telling me all 4 tires were out of alignment and that I had severe cupping. This was confusing me as I just had a full alignment 2 months prior at the BMW dealership. Went inside and called the BMW dealership so they could explain to them the issue. After calling them, he went out to "measure" the tires, and told me the tread was at 3/32nds on the inside, and 5/32nds on the outside. He then told me it wasn't safe to drive the car much longer, and gave me a $1,300 - $1,600 quote (depending on which tire I went with). I told him I would take the car to BMW to diagnose the next day, and would call him after they found the issue to schedule getting my car in. BMW did a full inspection of all 4 tires and a full alignment check. This was done on video which they shared, and they determined that Heartland Tire was grossly inaccurate. They said that the alignment was well within specifications from BMW, and that none of the tires were cupping. They did say 1 tire had slight feathering on the edge, but as this is a high performance car with high performance tires this was expected behavior. They also measured the tread both inside and outside on all 4 tires, with the front tires being a uniform 6/32nds and the rear at 7/32nds. They stated the tires still had several thousand miles left, and did not recommend any work on the car. Definitely baffling as to why Heartland would recommend something that was entirely not needed, resorting to scare tactics. It also amazes me that the "measurements" they took were so drastically different than BMW."

"Excellent customer service got my car in right away to fix my tire"

"Always good customer service here they take very good care of your care..they can always fit you in great group of people always take my car here"

"They always take awesome care of me, I’ve been using them for several years and never had a bad experience. Any time something needed addressed it was done promptly and professionally!"

"Passing through on the road. Brakes didn't sound right, they got me in right away. Very friendly and attentive staff, had the issue explained and some needed reassurance to get back on the road. It's a great relief to find this business- honest and professional!"