KBM Resorts 3350 Lower Honoapiilani Road, Lahaina, HI 96761

"KBM Resorts contacted me on January 3rd stating that the property we had rented would not be available during the time reserved. I requested a refund and planned to rebook for a later date. 2 full weeks later, still no refund and calls go unanswered. I was told and emailed that a “full refund” would be issued within a week but still haven’t seen anything. I was hoping to edit this review with a positive outcome but 25 days later, and still no refund. We have had to get our bank involved and report to the BBB. Buyer beware!"

"Review of KBM Resorts - Park City, Utah Property During my recent stay at the KBM Resorts property in Park City, Utah, I was thoroughly impressed with the exceptional service and outstanding condition of the accommodations. **Service**: From the moment I arrived, the staff at KBM Resorts went above and beyond to ensure a comfortable and enjoyable stay. Their attention to detail and willingness to assist with any request was remarkable. The check-in process was smooth and efficient, setting a welcoming tone for the entire visit. **Condition**: The property itself was in pristine condition. The room I stayed in showcased a harmonious blend of luxury and comfort, with modern amenities that perfectly complemented the serene mountain setting. The cleanliness was impeccable, with every corner of the room meticulously maintained. It was evident that KBM Resorts prioritizes the upkeep and presentation of their properties. **Additional Highlights**: - **Location**: Nestled in the heart of Park City, the property offered easy access to local attractions and dining options, enhancing the overall experience. - **Amenities**: The on-site amenities, including a well-equipped fitness center and a relaxing spa area, were a delightful bonus. - **Ambiance**: The ambiance of the resort was tranquil and inviting, making it an ideal retreat for relaxation after a day of exploring Park City. In summary, my experience at the KBM Resorts property in Park City was nothing short of exceptional. The combination of top-notch service, immaculate condition, and excellent facilities made for a memorable stay. I highly recommend this property to anyone seeking a luxurious and comfortable experience in Park City. Rating: 5/5 Stars"

"Find another company to rent from. We were bullied and blackmailed. This is how … We booked KBM Resorts VIR-508, for an October 2023 stay in Maui on April 11, 2023. Wanting to be respectful of those affected by the tragic fires in Lahaina we called KBM to inquire about our reservation a few weeks after the fire. We were ready to postpone our trip or find another property where we could stay. Yet we were assured the reservation was still in place and that they were basically ready for our arrival several weeks away. On October 10, 2023, two days prior to our reservation date, we received an email from KBM Resorts stating our rental was ready for our arrival. However, much to our dismay we discovered that it indeed was not ready. The first thing we noticed was the Murphy bed was moved from the wall it was on in the pictures we saw. It was placed up against the glass wall/sliding glass door blocking half of the amazing ocean view. We were disappointed. As we began to get settled the list of disappointments grew: - broken full-size fridge/freezer replaced with one 1/2 the size - 2 sets of outlets in the kitchen not working Garbage disposal not working - 2 of the 3 TVs not working - Toilet in 2nd bathroom ran continuously - Glass shower door in 2nd bathroom didn’t close - Ceiling tile in a closet hanging down - No beach chairs (stated on website they’d be supplied) - No beach umbrella (stated on website it would be supplied) - filthy floors under the sectional that had to be moved to pull down the Murphy bed. On the website it states: “Your KBM Resorts villa is delivered clean, safe, and sanitized for your enjoyment.” We did not experience that. We would have been able to look past most of these disappointing issues had it not been for what happened next. Two of us started to pull down the Murphy bed because there was a sign on the bed stating it was heavy. As we slowly started pulling it down we suddenly felt the WEIGHT OF THE ENTIRE BED (frame and all) FALLING ON US! We were able to catch it and thankfully not get hurt as we pushed the entire bed back up against the glass wall. Needless to say it wasn’t bolted to anything. We were able to get a roll-away an hour after calling the after-hours number. The next morning the facility lead came by to check-in. After going over the list of issues in the villa he asked us to write everything down and told us that he’d be back later with a team of people to work on everything-most of all anchoring the murphy bed into a wall. The majority of the issues were taken care of with the exception of the shower door latching/staying shut and the garbage disposal. The lead facility guy told my sister she’d be contacted by someone soon and if she was nice she’d take good care of us. Days went by, and we heard nothing. My sister reached out several times via email to several different people, but to no avail. She was finally contacted by Guest Experience Ambassador Christina two days before our departure. Christina stated that they decided two nights at half price was acceptable compensation. My sister reminded her that the ENTIRE Murphy bed fell toward us and could have seriously injured us. Her response was basically “but it didn’t. You’re ok.” After some back & forth, and shock at the lack of compassion, we verbally agreed to the minimal compensation saying we’d make sure to leave an honest review. Christina replied, “Oh, no. That’s part of the contract that you’ll need to sign. If you want the compensation you agree to not post any negative reviews on social media.” My sister told Christina she doesn’t stand for being bullied and blackmailed and ended the call. We thoroughly read reviews prior to making our decision to book this villa and were surprised that we hadn’t read any negative reviews. We assume we now know why. Others took the compensation and forewent their opportunity to share an honest review. Needless to say, we forewent the minimum compensation to not let a bully succeed and to share our experience in hopes of it saving someone else the headache and disappointment."

"My stay in Maui with KBM was nothing short of splendid. Our rental was not only picturesque, but the amenities were incredible and the customer service was very attentive. The location was just right, and everything was accessible. We enjoyed our time so much that we recommended KBM to our family and friends, and they have not disappointed! I know we will be staying with them again, as I can rest assured that the experience will be amazing again. I wouldn't want to stay anywhere else in Maui!"

"I was blessed to celebrate my 52 bday celebration on the beautiful island of Maui. The folks over at KBM Resorts came through like a champion. Customer service was exemplary along with the constant check in throughout my stay at their amazing Villa. Their attention to detail left no stone unturned. Their team was responsive and available throughout my stay. The owner took time out to personally thank me and my wife for choosing KBM Resorts. The check in was nice and easy and any questions that I had was answered promptly. I couldn't have asked for a better experience while staying with the folks of KBM Resorts. If the opportunity presents itself again, I will stay with the KBM Resort team. THANK YOU, for an uplifting experience. Grateful. Adrian"