East Hawaii Health Clinic - Primary Care 1190 Waianuenue Avenue, Hilo, HI 96720

"New call service to make appointments. The lady I got on the phone should absolutely not be working at a call center and maybe should think about a job where she has no human contact at all. I called a different number and got transferred around until I got someone at the actual office. It should not be this hard to contact your doctor. If you can find a different primary care I would recommend taking any other office (besides maybe bay clinic- Hawaii island community health, they’re just as bad)."

"The problem with this clinic is mostly its desperation to get student healthcare providers some training. This is not a patient oriented healthcare facility it is a student oriented healthcare facility. Obviously, it drastically needs renovation, but fixing the haggard buildings will not fix the integrity of the clinic toward their patients. I would only go here if I were without any other options (Bay clinic and unlicensed practices are NOT options). While the students will be kind, they have absolutely no idea what they are doing; and unfortunately, your health is what needs to matter when you visit a doctor, not his learning. This clinic preys on patient ignorance in order to accomplish its objective. Shame on the the leadership for its judgement and tact. You do not lie to people."

"Every time I've ever gone I have had always the best care. My doctor Christine Chan is wonderful. Very attentive to my needs. As well as the nurses they're awesome. And the receptionists are all nice to as well. Very helpful I recommend this place for everyone. I have been a patient for 5 years now."

"I have an infection that I’ve been seen for twice already. I called today for the antibiotics I refused at last visit because it is still not getting better. They said that to prescribe the antibiotics (which they has already offered to prescribe at last visit) I would have to come into the office. I have Covid and cannot drive. I requested a telehealth visit. They said I must present in office if I want antibiotics (so they can bill for an office visit, because just prescribing an antibiotic does not make the corporation any money). They are asking me to spend $60 on an Uber and expose countless others to Covid to get the antibiotic they already said I needed, or to just languish at home untreated while my infection worsens. Do not expect patient-centered, compassionate care here- it is a cold corporate entity concerned only with their bottom line."

"I have been very satisfied with the care I've received at the clinic. The doctors are conscientious and thorough. Occasionally, I've had a doctor other than my primary care, but this is better than waiting weeks to see my doctor. Also, they have all been good doctors. I've never had to wait more than 15 minutes to be seen by the doctor. They also keep track of when you're due for vaccines, etc. At my age I need reminders. The front office staff are always courteous and friendly. An added convenience is that all tests can be done at the hospital."