Alii Health Center 78-6831 Ali‘i Drive, Kailua-Kona, HI 96740

"I have a referral to see a specialist there and have been trying for almost a month to schedule an appointment but nobody answers the phone. I’ve called repeatedly during weekday hours. I saw a different specialist there recently and they were good but there’s something amiss with Alii healthcare. I’ve truly never experienced anything like it. Can’t make headway for the life of me."

"When making an appointment, I tried calling for over an hour - it just rang and rang and rang. I finally had to drive down to this facility, walk in and make my appointment. I was treated so disrespectfully by the receptionist, (that’s not the first time this has happened) and was most likely given the furthest appointment out that she could possibly give me for calling her out for not answering the phone. I was not rude, but I was very matter of fact. Her demeanor was disgusting. Also my insurance company called over a month ago to get Dr Trexlers information to send me out my medical cards and the receptionist/ (HR) screamed at the insurance company that pays them. I was so embarrassed for how they were treated I apologized to them myself. I do not want to be affiliated with a place that doesn’t take their oath or their patients seriously. Another doctors office that has failed Hawai’i."

"I had shoulder surgery done in 2015 by Dr Smith. I told him something wasn't right & I was in pain. He said I was just making it up. Fast forward 2yrs later & I'm in the mainland & the pain is unbearable. I see an Orthopedic surgeon, he gets my records from Ali'i Orthopedic. I find out, my no crazy. Not only was the problem not fixed, it's now worse. Dr Smith took out tendens & things that had nothing to do with what he was to fix. Two reconstructive surgeries later, my arm is better but it won't ever be the same from what Smith did. When I called Ali'i Orthopedic to speak with Dr Smith, he was gone from the practice. The person on the phone REFUSED to give me any forwarding information. I'd be VERY careful using this facility. They allowed me to get butchered and then took ZERO accountability. BE WARNED!!!! I don't want anyone else to be put the hell I've been put through. I don't wish it on my worse enemy."

"Out of state so paid out of pocket for a referred appointment ($275.10 for a 9 minute appointment) which my insurance may or may not cover. Ali’i states they will file claims for primary and secondary insurance (they even say so on their hold music), but they then told me I should call my insurance as they are too busy to follow up on it."

"Shari Woods! Priceless! First of all, you are appreciated for your prompt and efficient care. Anyone can find a worker, but not everyone can get one that truly exemplifies the passion for care to their patients. Appointment was on time as scheduled. If you want something done, get it right the first time around. Shari is the person to see. Thank you so much. We would travel to wherever you are because you’re worth it!"