Maui VA Clinic

"Extremely unresponsive and extremely slow. It took a month to get my records transferred from the mainland. Even then, they seemed to not ever be able to access any of my past medical history. I had to start all over with multiple doctors visits in various departments. Definitely not a fluke when 3 different departments have the same problem with communication. It took at least 3 months just to get scheduled with each one. I have called and had to ‘leave a message’ multiple times, emailed, used secure message and even gone in in-person several times. All the while, when I do finally reach a person, though they are most often polite and apologetic, I still don’t get access to anyone who can actually schedule an appointment. It’s always, “leave your name and number and we’ll have someone call you back.” But they never do. 3 months waiting for medication, 6 months waiting for new eyeglasses, 7 months still trying to get any kind of mental health treatment, 1 month now waiting to get an appointment for a back injury, and never received any phone call back from my PCP trying to get a follow-up after a broken ankle that took me to the ER 6 months ago. One nurse suggested I call the main VA headquarters to complain, though she couldn’t give me a phone number. So I looked online, and guess what… 3 hour hold time! Absolutely the worst I’ve experienced in the US, not just with the VA, but in all healthcare I’ve ever received in my life."

"Excellent, caring knowledge staff. THEY LOVE THEIR VETS!!!"

"Really weird place. Some people are really friendly and caring and some seem downright crazy. I waited days to get some ear drops for an infection that they diagnosed because they couldn’t get a prescription phoned in correctly. They repeatedly blamed the pharmacy when it was obvious that it was their fault then claimed they were “under staffed” when the place was empty of patients… On my second visit trying to get a prescription, the Nurse Manager lied right to my face when she said that my prescription would be phone in. No surprise once again the pharmacy told me nothing was received. When I finally obtained the prescription the pharmacist said that the Maui VA left several important things off the form and it almost impossible to fulfill the prescription until she rewrote most of it. Some of the people there are petty and have absolutely no integrity let alone honesty. They shouldn’t even be working in any type of medical capacity let alone with veterans."

"I was being seen for mental Health issues with Dr. Heidi Summers for about 4 years. In Sept. 2021 she told me that I suffer from TBI which has plagued me since 2016 with debilitating symptoms. That I'm having a manic episode then cancel future appts. and medication for PTSD, Post concussion syndrome, etc. What the hell. I recorded the video call that we had that day and not one time did I mention suicide. I ALSO GOT THE FALSE POLICE REPORT SHE MADE THAT CAUSED ME GREAT DISTRESS BUT I NEVER GIVE SUICIDE A CHANCE TO MANIFEST."

"Has improved 100% over the years."