Kalihi-Palama Health Center 915 North King Street, Honolulu, HI 96817

"I had an appointment (my second) and when they found out I had Kaiser quest said they don't take it and refused me service then after I told them to cancel the appointments and walked out they called me and wanted to work with me. When I get mad I will yell and cuss so I did asking them if they didn't take my medical then what are they going to do for me they didn't answer me instead hanging up on me. They should have said from the beginning that they don't take Kaiser quest so that I wouldn't have wasted my time with them."

"I am a single mother of 4 children. Im so grateful for the help of kalihi Palama Health Center and the housing program. The workers were so helpful and understanding. I felt the aloha. I've never had a problem until recently when Lisa Higa a new housing specialist, denied me the opportunity to talk to a supervisor. She is very condescending, and fails to listen. She's even lied to me about needing me to come to the office to sign something. I went down there. She joked, I only misled u because if you didn't have your rent, I was gonna have you sign a contract to make you pay. I feel like she uses my poverty against me and even made a joke about how her supervisor said I'm welcome to pay the full amount of rent, if I don't want to accommodate her. My rent is being raised next year, I need to find a new place ASAP. Lisa refuses to help me, she won't allow me to speak to anyone else. My babies have RSV and recently hospitalized I've been doing back to back breathing treatments she won't allow me to mail my rent check this month she said she wants it delivered. Or we can't discuss me moving, I feel bullied. I only want a hand up not a hand out. My family has enough obstacles being that I'm a single disabled parent on a fixed income.I'm trying my hardest to support all 5 of us by myself, I'm fearful that we may end up being homeless again if we can't find a place in time. I wish this lady would stop treating me like I'm doing something wrong, Im poor but I' deserve Aloha! I pay my portion of rent. I always do. I want to be treated with respect and dignity because that's what me and my kids deserve.!"

"I have no doubt the doctors do a great job at the Center, the problem is Customer Service on the 2nd floor. I was there last week and there was a young Marshallese girl working at the window. I heard her spoke Marshallese to the older lady in front of me and she was very rude and unprofessional. She had the same attitude when I got to the window. She needs to get some training on how to deal with customers."

"Social worker Jermaima Bautista doesn’t show up to her appointments and just waste your time. She didn’t want show up to our appointment today at 4pm on 06/21/2023 because they made a mistake on their part by putting it in as an in person appointment when the lady over the phone from yesterday said she had asked and made sure it was approved for over the phone appointment. Don’t tell me how to speak over the phone when you’re the one who made the mistake. It doesn’t matter if it’s in person or over the phone, if it’s someone’s appointment and the patient showed up, you should follow through instead of ditching them because you want to go home early."

"Very bad customer service! Tried making an appointment and left messages many times and nobody returned my calls. Called again the next week repeatedly and got an answered from their operators and instead of saying can you call back because we are on lunch. She said do you know we’re on lunch with a very bad attitude and tone. Like yeah I know it’s lunch time but if and if anybody return my calls I wouldn’t have repeatedly ring their phone. The operator their sucks than the ones before long time ago. My family have been with Kalihi Palama for 21years but we are not going back there and will never recommend them!"