Black Bear Lodge

"An amazing stay. Big rooms, warm lodge in the winter, great views, friendly staff. It’s close to shops, food, and fun, but perfectly out of the way. Just an overall great experience. A nice and quiet getaway."

"Former Tahoe local. This is my current favorite hotel in town. The cabins are awesome. The manager Bree is on top of everything. It’s solid."

"I would not be returning and would not recommend Black Bear Lodge due to their uncleaniness and poor hospitality/service. Unfortunately this happened during our Christmas vacation. 1) Bed was dirty- had hair, food, and black mold-like stains on the sheets and mattress. We specified at the time of booking that there will be two children sleeping in the sofa bed and confirmed this in the email and also over the phone. We arrived on Christmas Eve to spend the holiday at Tahoe and this was discovered during Christmas Eve night when we were making the bed for our kids (photos of the dirty mattress attached). 2) Since they don't have onsite concierge after 8pm, I had to call the after-hours line at 10:30pm and waited for someone to get back to me. Spoke with Katie, the lodge manager, and the phone conversation went very unpleasant. I informed her of the hair, food, and mold-like stain on the sheets/mattress and said I was disappointed to experience this. Katie initially offered a discount and I inquired other options - for a mattress replacement or an option to move to another room if possible. She rudely said "we don't have another mattress and there is no other room, so what do you want me to do? Oh my god!" It was unbelievable how abrasive and unprofessional a person in the hospitality service could be. It felt awful to be spoken so rudely. At the end, she told us that she'll comp the room one night but we can leave and go somewhere else the next day. Next day is Christmas and it was pricey and difficult to find another place last minute but we got ourselves out of here. (Another staff member came to change the dirty sheets. The person apologized that the sheets/mattress were in unsanitary condition. She was more emphatic toward the whole situation.)"

"We stayed in the Rubicon Room and it was lovely. The bed was incredibly comfortable, the room was wonderful and we absolutely loved the lodge, the roaring fireplace, the big beams, and the gorgeous courtyard. Well worth it!"

"This Lodge had everything we were looking for in a quick weekend getaway. We're locals in Reno, and wanted a quick get away for my wife's birthday. The staff at Black Bear was amazing. Kind and helpful on the phone, and very accommodating when we checked in and left. The lodge has a very rustic "log cabin" feel which is what we wanted in February. The room was clean, comfortable, and had nice touches. We wore the included insulated robes to the jacuzzi, which was nice since it was quite cold out. As everything was covered in Feet of snow, hard to say what the exterior was like, but a very pleasant experience. Will be returning for sure!"